Office Operations Manager - Racine Location

Outreach Community Health Centers•Milwaukee, WI

47d

About The Position

The Office Operations Manager oversees the daily administrative and operational functions of the community health center, ensuring efficient delivery of medical, behavioral health, and dental services. This role manages front office operations, supports clinical staff, ensures compliance with regulatory requirements, and drives process improvements to enhance patient satisfaction and operational efficiency.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
Minimum 3-5 years of leadership experience in healthcare office management or operations, preferably in a community health center or FQHC setting.
Experience supervising staff in a medical or dental environment.
Strong understanding of medical and dental office workflows, insurance billing, and scheduling systems.
Familiarity with electronic health records (EHR) and dental practice management software.
Excellent leadership, organizational, and problem-solving skills.
Strong interpersonal and communication skills with a patient-centered approach.
Ability to manage multiple priorities in a fast-paced environment.
Current Wisconsin driver's license required.

Responsibilities

Oversee day-to-day operations of the front office, including patient registration, scheduling, insurance verification, and billing coordination.
Ensure smooth workflow between medical, behavioral health, and dental departments.
Monitor appointment scheduling to maximize provider productivity and patient access.
Develop, implement, and monitor office policies and procedures to ensure compliance with federal, state, and local regulations.
Supervise, train, and evaluate administrative/front desk staff.
Coordinate staff schedules and ensure adequate coverage at all times.
Foster a collaborative and patient-centered work environment.
Conduct regular staff meetings and performance evaluations.
Ensure compliance with HIPAA, OSHA, and other applicable regulations.
Participate in quality improvement initiatives and credentialing/accreditation activities.
Track key performance indicators (e.g., patient satisfaction, no-show rates, billing accuracy) and recommend improvements.
Work with leadership to manage office budgets and expenses.
Oversee supply inventory and procurement for medical, behavioral health and dental operations.
Assist with grants and reporting as needed.
Address patient concerns or complaints promptly and professionally.
Serve as a liaison between patients, staff, and leadership to resolve operational issues.
Support outreach initiatives to strengthen community partnerships.