Office Operations Manager Regional/District Management Team

DH Pace-posted 3 months ago
Full-time • Manager
Atlanta, GA
Building Material and Garden Equipment and Supplies Dealers
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DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Overhead Door Company of Atlanta™, a DH Pace Company, Inc., will hire an Office Operations Manager/Senior Sales Operations Support Manager for our District/Regional Administration Operations Management team to directly work hands-on/side by side staff and oversee multiple sales operations back-office areas for our business. Work with and manage administrative staff and managers to ensure Back-Office operations to include, but not limited to: Customer Service, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing are well performed and generate reporting. Opportunities to train and develop team members across our SE Offices.

  • Manage, train, and develop managers and other personnel in support of all sales operations back-office administrative operational areas.
  • Travel 25% - 40% to Southeast Satellite Offices and directly work with administrative and customer service personnel.
  • Ensure back-office/administrative sales operations and protocols are being followed.
  • Directly support Mid and Senior level management with operational objectives, business initiatives and reporting.
  • Lead team meetings and support recruiting, interviewing, hiring and onboarding administrative and customer service personnel.
  • Promote and participate in activities supporting team building, health and wellness and volunteering in the community.
  • Business degree preferred.
  • Minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management.
  • Minimum five (5) years of administrative office experience.
  • Experience managing Administrative Staff and Managers.
  • Knowledge of Reporting, Customer Service, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing.
  • Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
  • Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
  • Good driving record.
  • Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important.
  • Excellent communication and customer relation skills.
  • High sense of urgency with exceptional problem-solving skills and a keen sense for details.
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date!
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive compensation: Including annual performance evaluations!
  • 401k retirement plan: Including an employer match!
  • Company paid: Life insurance, short-term disability, & long-term disability and more!
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