Office Operations Assistant

AdventHealth • Carol Stream, IL

49d • Onsite

About The Position

Under direct supervision, this position provides clerical office/departmental support. Responsibilities may include answering incoming calls, routing calls to appropriate location, greeting and directing visitors, mail distribution, ordering of supplies, office/department scheduling, and all other clerical related duties.

Requirements

• High School Grad or Equiv Required
• Proficient in Microsoft Office, including Outlook, Excel, PowerPoint and Word
• Effective time management and organizational skills
• Ability to display professional interactions with all levels of internal and external customers
• Must be able to read, write and speak conversational English language
• Excellent communication skills
• Effectively able to problem solve in complex situations
• Ability to adapt to new situations and responsibilities
• Excellent written communication skills

Nice To Haves

• Two or more years of Medical Office Experience Preferred
• Bilingual English/Spanish strongly preferred

Responsibilities

• Warmly greeting and checking-in patients, inputting, confirming, and/or updating demographic and insurance information
• Collecting cash copays and existing balances, reconciling the cash drawer daily, answering patient billing or insurance questions, checking for referral, if required for a special visit, scheduling appointments in person and via phone, answering phones, assisting patient with clinic appointment requests, taking accurate messages for the clinical team.
• Answers the telephone in a professional manner; screens calls, takes messages, directs calls appropriately
• Retrieves, sorts, and distributes the department mail
• Orders and maintains supplies for department within budget guidelines, interacts with department staff to meet needs of area
• Maintains calendar and schedules appointments for department
• Maintains organized files and office equipment
• Meets department set SLA/performance standard
• May greet and direct visitors appropriately
• May be required to provide lunch coverage

Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance
• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees