Office Operations Analyst

Accenture•Atlanta, GA

23h•Onsite

About The Position

The Office Operations Analyst is responsible for a wide range of services that include: reception, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and wifi access and assists others as needed. The majority of daily tasks with be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up. The Office Operations Analyst should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security, reservations and catering support to our customers, cross support to our local technology team, and providing support to high profile in-office events as needed. The Office Operations Analyst should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in-office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions. This role will be located at the Accenture Delivery Center and ATC at Piedmont Center.

Requirements

Minimum of 3 years of customer service experience – preferably in a hospitality or administrative role
Minimum of 2 years of hospitality experience – preferably in a hotel front office role or office admin role

Nice To Haves

Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
Can lift/move up to 40lbs.
Meeting/event coordination
Office services operations
Strong interpersonal skills and customer service skills
Experience working with property management systems and tools

Responsibilities

Business partner for Accenture customers by providing outstanding customer support
Support life safety efforts including badge access, audit reports, and general CCure administration
Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive
Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services
Understand Accenture's collaboration/technology tools and support customer utilization of these tools
Support the planning for and execution of all on-site meetings and events
Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike
Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office
Manage vendor relationships ensuring current NDA’s are on file
Prepare, pulling & analyzing data reports including those around in office bookings and activities.
Seeks to analyze and solve problems
High level of professionalism with a good executive presence—demonstrated poise, calm under fire
Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments
Understands that decisions impact own work and may impact the work of others
Works as an individual contributor as a part of a team, with a focused scope of work
Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience