Office of the Chief People Officer (CPO) Experiences Manager

ServiceNow • New York, NY

302d

About The Position

The Experiences Manager supports the Office of the CPO by partnering with the Executive Events Director, Chief of Staff, and cross-functional teams to create and execute events and experiences that embody the CPO brand. This role brings the People Pact to life by engaging employees, delighting customers, and strengthening community relationships. As an Office of the CPO Experiences Manager, you will play a critical role in elevating our customer, community, and employee engagements while driving strategic operational initiatives that support the overall mission of the Office of the CPO.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Strong Communication and Organizational Skills: Ability to manage complex events and coordinate with C-level executives and diverse teams.
• Proactive Problem Solver: Demonstrated experience in identifying process improvements and enhancing cross-departmental collaboration.
• Creative and Detail-Oriented: A creative mindset with an emphasis on delivering memorable, best-in-class experiences.
• Operational Expertise: Proven experience in program management, budget oversight, and analytics within a fast-paced environment.

Responsibilities

• Design and execute in-person and virtual events, with a primary focus on the New York area, ensuring each experience aligns with the CPO brand and ServiceNow values.
• Develop detailed itineraries and programming flows; assist in on-site management to guarantee flawless event execution.
• Accompany the CPO and Chief of Staff to local meetings, capture key discussion points, and propose actionable next steps.
• Serve as the voice and face of the CPO at events, representing the office with professionalism and enthusiasm.
• Act as a 'dot connector' between Sales, Marketing, Workplace Services, Communications, Product, and other teams to ensure a cohesive strategic approach.
• Develop and maintain standard operating procedures (SOP), support annual planning, and manage customer engagement tools to track interactions, measure effectiveness, and contribute to team reporting and analytics.
• Monitor event budgets, manage contracts and renewals, and track ROI for customer engagements.
• Collaborate with team members to host and coordinate events, ensuring seamless experiences where the CPO is present.
• Partner with Marketing and Brand teams to maximize promotional investments, including sponsorships and other engagement opportunities.
• Assist in the planning and execution of high-profile events—dinners, roundtables, and internal/external programs—ensuring communications are creative, precise, and impactful.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services