(Office of Community Police Oversight [OCPO] Dept.) Complaint Intake Specialist (Non-Civil Service)

City of Dallas, TX • Marilla, NY

370d • $22 - $26

About The Position

The City of Dallas is seeking a Complainant Specialist for the Office of Community Police Oversight (OCPO). This position is crucial in fostering greater trust and improved relationships between law enforcement and the communities served. The OCPO is an independent agency of the City of Dallas, separate from the Dallas Police Department, with a mission to ensure that civilian complaints are reviewed impartially, enhancing transparency and trust between the City, the Police Department, and the community. The Complainant Specialist will perform all functions related to the intake, screening, and resolution of complaints by citizens against police officers of the Dallas Police Department. This role requires considerable initiative and meticulous follow-through under general guidance, assisting in various areas as assigned.

Requirements

• Bachelor's degree in criminal justice or a closely related field from an accredited college or university.
• Three (3) years of experience in customer service, criminal justice, or related.
• A valid State of Texas driver's license.
• CJIS Certification within 30 days of hire.

Responsibilities

• Receives and intakes phone inquiries, online and email submissions, and walk-in complaints; interviews complainants, researches, analyzes, evaluates and determines complaints and their relationship to Dallas Police Department Standards Operating Procedures, Policies, and other related regulatory requirements.
• Provides assistance for complainants in understanding the process and requirements for filing a complaint; confers and communicates with involved parties to discuss resolution of complaints.
• Monitors and reviews Internal Affairs investigations of citizen complaints by participating in the interviews and reviewing evidence to ensure the investigation is thorough and fair.
• Tracks, monitors, and participates in the outcomes of complaints investigated by the Dallas Police Department and OCPO.
• Follows up with complainants regarding the outcome of their complaint investigation; provides professional direction and information on the status of complaints; works with complainants that want to utilize OCPO's appeal process.
• Reviews, interprets, and analyzes complaints to identify potential trends or problem areas and provides comprehensive reports and recommendations to management for preventive and/or corrective action.
• Collaborates and participates on teams of co-workers, employees, or other assigned members.
• Ensures timelines are met with reports, documentation, updates of appropriate systems and records management.
• Performs any and all other trades work as needed or assigned.

Benefits

• Competitive salary
• Five-year vested pension plan
• Health, vision, and dental insurance
• Pet insurance
• Tuition reimbursement
• Qualifying childcare assistance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees