FirstService-posted 2 months ago
$40,000 - $50,000/Yr
Full-time • Entry Level
Farmers Branch, TX
5,001-10,000 employees
Real Estate

At Floor Coverings International, we're more than just a flooring company-we're the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers' doors. With over 400,000 satisfied customers and an impressive 4.8-star rating, we take pride in delivering an exceptional experience. Now, we're looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations, ensuring everything runs smoothly-from scheduling and marketing to financial management and customer relations.

  • Client Experience Oversight: Serve as the primary point of contact for customers, guiding them through scheduling, updates, and follow-up with a high level of care and precision.
  • Project Logistics Coordination: Own the flow of project operations, including scheduling, calendar management, product delivery, and installer coordination, for both in-home and commercial site installations.
  • Workflow & System Optimization: Leverage technology tools like Salesforce, Google Workspace, Excel, and scheduling platforms to streamline communication, data tracking, and project management.
  • Builder & B2B Partner Coordination: Communicate regularly with builders, property managers, and commercial partners to ensure seamless execution, from project kick-off through final walkthrough.
  • Real-Time Problem Solving: Identify and resolve scheduling conflicts, product delays, and client concerns quickly, ensuring nothing falls through the cracks.
  • Team Collaboration: Lead weekly operations meetings, coordinate with sales and installation teams, and drive alignment across internal and external stakeholders.
  • Data & Admin Management: Maintain accurate customer records, collaborate with bookkeeping and leadership teams, and report on key operational KPIs.
  • Event & Marketing Support: Participate in home shows, builder expos, and community events to support lead generation and partner engagement.
  • Reputation Management: Follow up with clients and commercial accounts post-project to support 5-star reviews, testimonials, and referrals.
  • Tech-Savvy: You're comfortable using and learning CRM platforms, scheduling tools, and spreadsheets to improve efficiency and visibility.
  • Logistics-Oriented: You excel at planning, adjusting, and executing around shifting schedules, materials, and client needs.
  • B2B Aware: You understand how to manage relationships and communication differently for residential clients vs. commercial partners.
  • People-Centered: Your communication, whether with homeowners or builder reps, is clear, confident, and always service-focused.
  • Proactive & Self-Directed: You spot issues before they happen and take the initiative to fix them.
  • Detail-Oriented & Organized: You keep everything on track, meet deadlines, and love working in a structured way.
  • Customer Experience Enthusiast: You're passionate about delivering smooth, high-quality experiences every time.
  • Bilingual (English/Spanish) is a plus but not required.
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Laptop & Tools Provided
  • Team Culture Focused on Growth & Support
  • Ongoing Training & Development Opportunities
  • Company Events & Team Celebrations
  • Full-Time, Monday-Friday Schedule (occasional weekends for special events)
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