Office Manager

ORTHOCINCY-posted 3 months ago
Full-time
Highland Heights, KY
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The position involves managing the day-to-day operations of a medical office, ensuring that it runs smoothly and efficiently. The role includes providing cost-saving measures and input on the development and implementation of processes and procedures.

  • Oversees the operations of the medical office.
  • Organizes, supervises, and is responsible for personnel and activities of the Clinic, Call Center, Check-In, and Check-Out.
  • Maintains the doctor’s schedules/templates and notifies appropriate personnel of any changes.
  • Ensures the waiting areas are clean and welcoming.
  • Obtains and enters all pertinent information to begin the appointment/visit.
  • Provides direction and oversight to improve operations, decrease turnaround times, and streamline work processes.
  • Supervises medical office personnel, including work allocation, training, and problem resolution.
  • Maintains working knowledge and skills of all positions supervised.
  • Maintains office inventory of medical and office supplies.
  • Monitors and operates within budget allotments.
  • Provides day-to-day guidance and oversight of subordinates.
  • Liaises with Providers to identify potential office dysfunctions.
  • Identifies and resolves operation and clinic issues.
  • Manages conflict and resolution.
  • Ensures compliance with HIPAA, OSHA, and safety regulations.
  • Maintains the office and addresses cleaning or emergency maintenance services.
  • Attends meetings and assists with training and implementation of improvements.
  • Makes decisions and recommendations on HR issues affecting assigned staff.
  • Conducts new hire training and continuing education.
  • Assigns and prioritizes staff members' duties and monitors quality of work.
  • Manages and supports the monitoring of annual evaluations.
  • Performs other duties as necessary for the department/practice.
  • High School Diploma or equivalent.
  • Associate’s degree preferred in business administration or related field.
  • 2 years of supervisory experience in a Medical Office required.
  • 5 years of medical office experience preferred.
  • Knowledge of finance, marketing, human resource management, and public relations in healthcare.
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