Office Manager

Hancock County Veterans Service Office • Findlay, OH

381d

About The Position

The Office Manager will serve as the first point of contact for clients at the Hancock County Veterans Service Office, providing exceptional customer service and administrative support. This role is crucial in ensuring veterans receive the assistance they need, including scheduling appointments and managing communications with the Executive Director and staff.

Requirements

• Strong customer service skills and ability to interact positively with clients.
• Basic knowledge of VA programs (training will be provided).
• Excellent communication and organizational skills.

Nice To Haves

• Experience in a leadership role or administrative support position.
• Familiarity with scheduling and appointment management.

Responsibilities

• Answer phones and greet clients warmly at the door.
• Schedule appointments, ensuring clients feel heard, valued, and respected.
• Use basic knowledge of VA programs to ask insightful questions to understand clients' needs.
• Help clients prepare for appointments by explaining required documentation and scheduling appropriate appointment times.
• Manage correspondence and communications for the Executive Director.
• Report and address customer service issues, scheduling challenges, and outreach needs.
• Serve as a leader in the absence of the Executive Director.
• Step in as Transportation Manager when needed, scheduling transportation for veterans in accordance with office policies.

Benefits

• OPERS benefits
• Flexible working hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed