Office Manager

Mosquito Joe of Charleston and Columbia • Charleston, SC

425d • $39,520 - $39,520

About The Position

The Office Manager (OM) at Mosquito Joe of Charleston and Columbia is responsible for overseeing the daily operations of the office, managing customer relationships, and supporting field technicians. This role is crucial for maintaining an organized and positive work environment, contributing to the overall success of the business. The OM will report directly to the General Manager and will also be responsible for the professional development of Customer Service Representatives (CSR).

Requirements

• Proven experience in office management or a related field.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• A positive and customer-focused attitude.

Nice To Haves

• Experience in office customer service preferred.

Responsibilities

• Manage office operations, including scheduling, invoicing, and filing.
• Maintain accurate records of customer information, service appointments, and financial transactions.
• Order office supplies and equipment as needed.
• Serve as the primary point of contact for customers, handling inquiries, scheduling appointments, and addressing concerns.
• Resolve customer complaints and ensure their satisfaction.
• Track and analyze key performance indicators (KPIs) to measure office efficiency.
• Coordinate with field technicians to ensure efficient scheduling and adequate supplies.
• Provide administrative support to the team as needed.
• Assist with billing and invoicing.
• Monitor office expenses and budgets.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed