Office Manager

Service Corporation International-posted 3 months ago

Full-time

Delray Beach, FL

Personal and Laundry Services

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The Office Manager is responsible for managing and coordinating the operational activities of a funeral home, cemetery, and/or crematory operation. This role ensures the highest quality services and products to satisfy client families, maximizes budgeted profit plans for the location, and maintains a positive employee relations atmosphere.

Oversight of accounting functions including collections of accounts receivable and verifications of accounts payable invoices.
Control of receipt and deposit of cash payments received.
Maintain petty cash account and disburse in accordance with company policies.
Reconcile all accounts including cash advance checks and bank deposits.
Order supplies for the office and complete inventory counts.
Coordinate processing of orders and receipt of merchandise including memorials and caskets.
Oversee processing of installation funeral-related orders.
Support location management to ensure contracts and work orders are completed timely.
Schedule incoming orders and drivers for ambulate service.
Complete various funeral/cemetery reports and files accurately.
Assure compliance with company policies and procedures including SOX audit and training.
Assist in preparing and overseeing funeral/cemetery-related forms.
Review time cards and administer corporate payroll policies.
Administer local HR processes including new hire paperwork and maintaining employee files.
Pull monthly reports and create stack ranking reports for key performance indicators.
Maintain vehicle records and process expense reports.
Manage all alarm systems and assist with funeral services as needed.
Coordinate daily activities with business units and other departments.
Train associates in proper administration of policies and procedures.
Interact with families in a professional and compassionate manner.
Update customer records and company website with current obituaries.
Provide a collaborative workplace environment for associate growth and development.
Use customer feedback to improve location administration and strengthen associate performance.
Perform other duties as assigned.

High school diploma, GED, or completion of a diploma-training program at a college or technical school.
Two (2) years of bookkeeping, general office, clerical accounting, and Accounts Payable experience.
Solid working knowledge of computers, MS Office, email, internet, and basic office equipment.
Excellent communication skills both orally and in writing.
High level of compassion, integrity, and confidentiality.
Problem-solving skills and ability to multi-task and set priorities.
Detail-oriented and flexible to function in a fast-paced environment.

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