Office Manager

Noblesville Family Dentistry • Noblesville, IN

142d

About The Position

At Noblesville Family Dentistry, we make it our mission to give our patients reasons to smile every day. Now, we're seeking a talented Office Manager to join our passionate team and help us maintain our commitment to quality dental care.

Requirements

• High School Diploma or Equivalent
• Dental admin experience preferred.
• Experience managing a team.
• Must have insurance billing experience.
• Insurance provider credentialing experience a plus.
• Ability to partner with the doctor and the executive team to achieve practice performance targets.
• Knowledge of federal and state labor law regulations.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the executive team, doctors, co-workers, and patients.
• Work cooperatively with management, staff, and patients.
• Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient complaints, and other discord.
• Prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Understand and follow written and verbal instructions, collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.

Responsibilities

• Coordinate seamlessly with the Regional Directors of Operation, doctor(s), and corporate departments to streamline business operations and ensure proficient practice functioning.
• Oversee all facets of patient care, from appointment scheduling to financial coordination, while emphasizing exceptional customer service and patient satisfaction.
• Serve as the primary communication channel between key stakeholders, fostering a positive and collaborative work environment for the team.
• Facilitates communication from the executive team to doctors and team members.
• Supervises support staff to ensure maximum production and service.
• Coordinates with the Accounting Department on accounting functions including accounts payable, accounts receivable, bank transactions, accounting reports, and practice budgeting.
• Assists with recruiting efforts through application screening, interviewing, and hiring.
• Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts.
• Educates and motivates support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff.
• Partners with doctor and the executive team to conduct performance evaluations, coach for performance improvement, and discharge staff as needed with assistance from executive team and doctor(s).
• Prepares work schedules for staff to assure optimal production and service.
• Trains support staff in their respective positions.
• Assists with new hire orientation.
• Coordinates continuing education events.
• Consistently administers personnel policies as written and distributes to staff as needed.
• Maintains employee personnel files and licensing records.
• Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s).
• Ensures all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files.
• Assists with tracking and reporting as needed.
• Keeps practice in compliance with health regulations and OSHA.
• Assures that the practice property is clean, professional and well-kept and that all clinical and office equipment is kept in proper working order and arranges for landscaping/gardening or other services as required.
• Assists the employer with developing a marketing program to maintain the financial welfare of the practice.
• Reviews fee structures for products and services with the executive team and implements changes to achieve financial success.
• Research costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained.

Benefits

• Quarterly Bonus Potential – up to $700
• Health, Vision, and Life Insurance
• 401(k) Safe Harbor Plan with a 3% Employer Contribution
• Competitive Dental Services Employee Discount
• 6 Paid Holidays & PTO
• Flexible Spending Account
• Health Savings Account
• Scrub Allowance
• Continuing Education Allowance
• Licensure/Certification Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED