Office Manager

FIRE SAFETY AND PROTECTION, LLC•Freetown, MA

3h•Onsite

About The Position

Embark on a rewarding career with Fire Safety and Protection (FSP)! FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety. We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. The Office Manager oversees daily administrative and office operations. This role supports management and field operations by managing personnel and finances, coordinating scheduling and customer service activities, and serving as a central point of communication among technicians, management, vendors, and clients.

Requirements

High school diploma or equivalent required
2+ years of office management or administrative experience
Strong organizational and time management skills
Excellent written and verbal communication
Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling software
Ability to multitask and prioritize in a deadline-driven environment
Basic understanding of job costing, invoicing, and service coordination
Attention to detail and high level of confidentiality

Nice To Haves

Associate’s degree preferred
Experience in the fire alarm, security, construction, or life safety industry strongly preferred

Responsibilities

Manage daily office operations to ensure efficiency and organization
Maintain office policies, procedures, and filing systems (digital and physical)
Oversee office supplies, equipment, and vendor relationships
Support management with reports, correspondence, and documentation
Coordinate scheduling for fire alarm, sprinkler, security, and inspection services
Communicate job details, changes, and priorities with technicians and supervisors
Track work orders, service tickets, and job completion documentation
Maintain inspection reports, service records, permits, and compliance documents
Ensure licenses, certifications, and training records are current for technicians
Serve as the primary point of contact for incoming calls and client inquiries
Address customer concerns professionally and escalate when necessary
Assist with invoicing, job costing, and purchase order tracking
Track service agreements and support collections as needed
Coordinate with accounting on payroll submissions, technician hours, and expenses
Assist with onboarding, orientation, and employee documentation
Maintain personnel files and support training coordination
Track time-off requests, attendance, and employee communications
Support a culture of safety by promoting safe work practices and addressing safety concerns professionally

Benefits

Life/AD&D
Long Term Disability
Employee Assistance Program
Paid Time Off (PTO)
7 Paid Holidays, and 1 floating holiday (employee choice)
Paid jury duty and bereavement leave
Medical, Dental, Vision
Voluntary Life/AD&D
Voluntary Short-Term Disability
Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
Legal Services
HSA / Health Care and Dependent Care FSA Plans
401k Retirement Plan (Traditional & Roth)
Ongoing training
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles
Client-Centered: We serve commercial property owners and facility managers with dedication and care
Rapid Growth: Join us as we expand and invest in new markets
NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification