Office Manager - Zionsville

Stock Yards Bank & Trust•Zionsville, IN

21d

About The Position

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets. Job Title: Office Manager FLSA Status: Exempt Department: Retail Hours of Operation: Varies by office location, Saturdays by rotation General Job Summary: Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Requirements

Education: High School Diploma or GED Equivalent required – BS/BA business related field preferred
Graduate of Management Training Program or
3+ years of retail banking experience
1+ years of lending experience
Computer proficiency including Microsoft Word, Excel, Outlook, Etc.
Ability to work in team environment and motivate others
Proven supervisory experience helpful
Professional appearance and demeanor
Good communication skills – both written and verbal
Organizational skills and time management
Ability to adapt to a changing environment
Demonstrate active listening skills
Practical application of policies and procedures
Ability to coordinate actions in relation to the actions of others
Ability to foresee problems and develop solutions

Responsibilities

Retain and expand current customer relationships
Open new accounts, perform account maintenance, process and close loans
Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
Lead, exemplify and coach to 212º commitment to service
Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency
Responsible for customer relations including complaints and inquiries
Responsible for office operational processes
Represent the bank at community functions
Other functions as required