Office Manager - Grand Forks

The Village Family Service Center • Grand Forks, ND

6d • $22

About The Position

We are seeking a dependable and customer-focused Office Manager to join our team in Grand Forks, ND. This role is ideal for someone who thrives in a dynamic environment, enjoys working independently and as part of a team, and is passionate about delivering exceptional service. This position works alternating shifts on an A and B schedule. Salary: Starting wage for this position is $22.00 per hour. Schedule: Week A : Monday - Friday: 7:30 AM - 4:30 PM Week B : Monday: 10:15 AM - 7:15 PM & Tuesday - Friday: 8:15 AM - 5:15 PM

Requirements

• Strong multitasking and organizational skills with the ability to meet deadlines.
• Proficiency in office equipment (computers, copiers, fax machines) and Microsoft Office (Word, Excel).
• Excellent customer service and communication skills.
• Detail-oriented, efficient, and capable of handling confidential information responsibly.
• Ability to work collaboratively with a team.
• A non-judgmental attitude with respect for diversity and individuality.

Nice To Haves

• Experience in a supervisory or managerial role, or familiarity with healthcare administration, insurance billing, and HIPAA regulations.

Responsibilities

• Serve as the first point of contact for clients, answering calls, responding to inquiries, scheduling appointments, and processing payments.
• Oversee office administration, including hiring, supervising, and training administrative staff in collaboration with the Office Manager Lead.
• Maintain client confidentiality and ensure a professional, welcoming reception area.
• Manage office communications, directing calls, taking messages, and facilitating smooth information flow.
• Provide administrative support to supervisors and office staff, including organizing reports, preparing for meetings, and handling billing and data entry.
• Oversee daily office operations: Ensure cleanliness and security through the cleaning service. Manage office supply inventory. Maintain office equipment for optimal functionality.
• Act as a liaison between therapists and the Business Office, ensuring timely and accurate billing and documentation.
• Educate clients and therapists on paperwork, payment, and insurance coverage changes.
• Ensure all required documentation is completed for payment processing.
• Stay updated on company policies, quality assurance practices, and required training.
• Collaborate with leadership to address evolving operational needs.
• Perform additional office-related tasks as needed.

Benefits

• Medical Insurance for you & your family partially paid by The Village
• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
• 100% 403(b) Retirement Match up to 5% on the first of the month starting hire.
• Voluntary Insurances including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance, Petzey.
• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
• 8 to 9 Paid holidays
• Starting Paid Time Off (PTO) of 13 days/year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees