Office Manager

Ace Handyman Services North Metro Denver•Lakewood, CO

1d•$25 - $25•Onsite

About The Position

Office Manager Ace Hardware Painting Services of Denver is the newest addition to the Ace Hardware family in Denver Colorado. We are seeking a highly organized and detail-oriented individual to join our team as an Office Manager. As an critical part of our management TEAM, the Office Manager will play a pivotal role in ensuring we deliver exceptional customer service, quick follow up and efficient scheduling. To be successful in this role, you should have a detailed understanding of the full Microsoft Office suite, understand CRM systems, have great time management skills and be able to act without guidance. Benefits Competitive earnings Incentive bonus Health Insurance Dental and Vision 401K matching Paid time off Advancement opportunities This is an office position that handles the duties of TEAM communication, customer relations, scheduling and detailed entry into Service Titan. This position will require you to take incoming calls, make outgoing calls, update documentation, and assist with creating a positive office environment for the entire TEAM. The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements

Customer service experience and strong communication skills.
Strong organization and time management.
Flexible and adaptable.
Detail and safety oriented.
Excellent rapport building
Active Listening
3+ years experience in the painting industry
Paint materials knowledge.
Painting estimating software knowledge
Previous experience working as an Office Manager in the paint or construction industry preferred
Customer service: 3 years (Required)
Ability to legally work in the U.S.
Must be able to demonstrate your detail-oriented data entry skills
Active Driver’s License, insurance, and clear driving record

Nice To Haves

Bilingual in English/Spanish (Preferred)
ServiceTitan experience a plus

Responsibilities

Answer all incoming calls and handle all customer inquiries
Systematically make all outbound calls to follow up with customers in coordination with the sales TEAM, the production TEAM, paint crews, and color consultants
Responsible for scheduling estimates or projects, confirm availability of inventory and place orders with supplies
Confirm that the correct materials and inventory for jobs scheduled
Contact customer and assigned contractors to confirm the scheduled time
Assist the production TEAM with ordering and tracking material purchases for projects
Communicate with the customers about their schedule, inquiries on job status, and address any complaints or problems with accurate accounting of these conversations and agreed upon schedules by documenting all calls and activities into Service Titan
General admin tasks (i.e. update office supplies, filing, send thank you notes and general office duties)
Confirm that jobs are complete and final billing are accurate by processing invoices to customers, process vendor paperwork and outbound calls to collect any Accounts Receivable
Maintain a conversion rate of 80%, review and rate calls on a daily basis to improve performance
Any additional duties as requested by the TEAM, with appropriate training
Make proactive decisions to improve and ensure an efficient workflow and smooth running of the business by communicating opportunities and updates as they arise.