Office Manager

Smile Doctors•Paoli, PA

35d

About The Position

Looking for a career that makes you smile? Phamily Orthodontics is seeking an Office Manager to join our growing team. How you'll make us better: Responsible for leading and supporting a clinic team in partnership with the clinic's doctor to achieve smooth operations, high levels of patient and team member satisfaction, and growth and profitability of their practice locations. Creates and fosters positive relationships with the team, doctor, patients, and the community.

Requirements

Demonstrated ability to meet or exceed performance goals
Problem solving skills with ability to find creative solutions
Servant leadership mindset with strong coaching and conflict resolution skills
Bachelors degree preferred but not required
Minimum one (1) year of sales or Treatment Coordinator experience with at least six (6) months as a Treatment Coordinator required
Two (2) years of leadership experience preferred
One (1) year of experience as a sales manager preferred

Responsibilities

Drive clinic growth and development through strategic planning, sales management, and execution of growth initiatives
Hold team accountable for hitting key metrics, and performance goals
Ensures protocols and processes are implemented
Serve as a liaison between the doctor and the team regarding team members work assignments, clinical priorities, and performances
Manage controllable costs including but not limited to inventory, supplies, payroll, and maintenance to sustain and grow profitability
Lead community events and local store marketing efforts
Assist with recruiting, hiring, performance evaluations, time keeping, training, and coaching
Handle patient escalations and renegotiate contracts as needed
Ensures compliance with OSHA, HIPPA and State Dental Board regulations