Office Manager - Outpatient

Acadia Healthcare•Brockton, MA

14d•$27 - $33•Onsite

About The Position

Outpatient Opioid Treatment Program (OTP) Now Hiring: Office Manager Full Time Hours: Monday - Friday, 5:30 AM - 1:30 PM Position will also oversee our Quincy satellite unit and fill in as the van driver, as needed Job Locations: Brockton, MA (outpatient clinic location) Quincy, MA (clinic's satellite/mobile treatment unit) Our Team: Brockton Comprehensive Treatment Center (CTC), located in Brockton , MA , is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching , community outreach and partnerships to ensure patients receive comprehensive, patient-centered support. Your Job as an Office Manager: The Office Manager will directly supervise and coordinate the activities of the office and/or administrative support workers. The Office Managee will manage and coordinate administrative programs and office activities under the direction of the Clinic Director. Compensation for roles at Brockton CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. Brockton CTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below. Role Location: Massachusetts

Requirements

High school diploma or GED equivalent required
2+ years of secretarial or administrative experience in a healthcare setting
1+ year of supervisory experience overseeing administrative or billing staff
Experience with medical billing and coding, especially related to substance use treatment and MAT (medication-assisted treatment) services
Familiarity with Medicaid , Medicare , and private insurance billing regulations
Experience using electronic health records (EHR) and billing software systems
Experience supporting audits and ensuring billing compliance
Understanding of HIPAA and 42 CFR Part 2 confidentiality requirements
Ability to ensure compliance with payer requirements and healthcare regulations
Strong knowledge of administrative processes such as file maintenance, patient records management, and office workflow coordination
Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer systems
Ability to analyze billing and operational reports to identify trends or discrepancies
Basic knowledge of HR-related functions (e.g., scheduling, onboarding, timekeeping, performance feedback)
Able to communicate effectively, both verbally and in writing
Strong leadership, training, and staff development abilities
Excellent organizational skills, time management, and attention to detail
Demonstrated problem-solving and conflict resolution skills
Team-oriented mindset with a focus on supporting clinical staff and ensuring smooth day-to-day operations
Maintains discretion and professionalism when handling confidential information
Ability to adapt to changes in healthcare regulations and operational priorities

Nice To Haves

Bachelor’s degree in Healthcare Administration or related field preferred

Responsibilities

Administrative supervision, leadership, guidance, and feedback to administrative staff in order to facilitate smooth operations of the clinic while maintaining appropriate coverage, scheduling and training
Establishes, maintains, and retrieves general files for clinic leadership
Manages and coordinates administrative programs and office activities
Develops procedures and policies for office activities and training
May work with Clinic Director to plan community outreach events
May attend staff meeting, take notes and prepare minutes, as required by clinic leadership
Prepares and distributes correspondence, interoffice memorandums, contracts, forms, and reports
May submit purchase orders as required
May assist in monitoring clinical staff credentialing process, including collection of documentation, verification of credentials, and licenses, as directed
May share responsibility for completing insurance information on vehicle accidents and abuse allegations and injuries of patients
Perform other duties as assigned