SVS Vision - Office Manager - Middleburg Heights, OH
About The Position
SVS Vision Managers will be responsible for “hosting the party” on the sales floor while managing, training, and coaching staff members. Additionally, Managers will oversee customer service topics including but not limited to sales, being present on the sales floor, troubleshooting problematic lenses or frames, styling patients, and specific administrative duties. Managers work in a team of eye care professionals including optometrists. Their priority is to ensure quality service to the customers receiving eye examinations or picking out corrective lenses. Managers need to have a thorough understanding of the different types of optical aids available, and their duties usually include:
Requirements
- Professional communication skills
- Strong attention to detail
- Adaptable to change
- Teamwork oriented
- Excellent customer service skills
- Ability to learn optical knowledge
- Strong problem-solving abilities
- Leadership/team building skills
- Organizational skills
- Knowledge of store merchandise and trends
Responsibilities
- Provide a unique and excellent customer service experience for each patient
- General optician and receptionist duties
- Meet and exceed stores sales goals
- Assigning KPI’s to staff
- Answering phones to assist patients
- Scheduling appointments/managing the appointment book
- Coaching, training, and developing employees
- Day-to-day store operations
- Weekly and monthly reporting
- Managing employee payroll hours
- Enforcement of corporate policies and procedures
- Ability to participate in an active and busy environment
Benefits
- Energetic environment
- Flexible schedule
- Paid vacation
- Paid mileage
- Paid holidays from date of hire
- Monthly Sales bonus
- 401K plans
- Affordable medical and dental benefits
- Vision benefits
- Life and disability insurance
- Employee assistance program
- Company sponsored discounts on many useful items and services
- Professional training
- Licensed and CE reimbursement (licensed states only)
- Yearly performance reviews
- Rewards and recognition for outstanding performance
- Opportunity for growth and promotions within the company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
