Office Manager - Outpatient

Brockton Comprehensive Treatment Center•Brockton, MA

17d•$27 - $33•Onsite

About The Position

The Office Manager will directly supervise and coordinate the activities of the office and/or administrative support workers. The Office Managee will manage and coordinate administrative programs and office activities under the direction of the Clinic Director.

Requirements

High school diploma or GED equivalent required
2+ years of secretarial or administrative experience in a healthcare setting
1+ year of supervisory experience overseeing administrative or billing staff
Experience with medical billing and coding, especially related to substance use treatment and MAT (medication-assisted treatment) services
Familiarity with Medicaid, Medicare, and private insurance billing regulations
Experience using electronic health records (EHR) and billing software systems
Experience supporting audits and ensuring billing compliance
Understanding of HIPAA and 42 CFR Part 2 confidentiality requirements
Ability to ensure compliance with payer requirements and healthcare regulations
Strong knowledge of administrative processes such as file maintenance, patient records management, and office workflow coordination
Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer systems
Ability to analyze billing and operational reports to identify trends or discrepancies
Basic knowledge of HR-related functions (e.g., scheduling, onboarding, timekeeping, performance feedback)
Able to communicate effectively, both verbally and in writing
Strong leadership, training, and staff development abilities
Excellent organizational skills, time management, and attention to detail
Demonstrated problem-solving and conflict resolution skills
Team-oriented mindset with a focus on supporting clinical staff and ensuring smooth day-to-day operations
Maintains discretion and professionalism when handling confidential information
Ability to adapt to changes in healthcare regulations and operational priorities

Nice To Haves

Bachelor’s degree in Healthcare Administration or related field preferred

Responsibilities

Administrative supervision, leadership, guidance, and feedback to administrative staff in order to facilitate smooth operations of the clinic while maintaining appropriate coverage, scheduling and training;
Establishes, maintains, and retrieves general files for clinic leadership;
Manages and coordinates administrative programs and office activities;
Develops procedures and policies for office activities and training;
May work with Clinic Director to plan community outreach events;
May attend staff meeting, take notes and prepare minutes, as required by clinic leadership;
Prepares and distributes correspondence, interoffice memorandums, contracts, forms, and reports;
May submit purchase orders as required;
May assist in monitoring clinical staff credentialing process, including collection of documentation, verification of credentials, and licenses, as directed;
May share responsibility for completing insurance information on vehicle accidents and abuse allegations and injuries of patients; and,
Perform other duties as assigned.