Office Manager (Temporary)

Union of Pan Asian Communities•San Diego, CA

3d•$22 - $24

About The Position

Under the direction of the Program Manager, the Temporary Office Manager will provide support to program operations by maintaining office systems and managing non-clinical daily operations of a county contracted mental health office. The focus of this program is to provide intensive outpatient behavioral health services and case management for Seriously Emotionally Disturbed (SED) children and families utilizing a comprehensive approach that is school and community based, client and family driven, trauma informed, and culturally competent to unserved and underserved children, youths and their families.

Requirements

High School diploma or equivalent
Two years’ experience in similar position
Working knowledge and experience with information systems and computer applications including spreadsheets, database systems, computer languages, page design and layout, and formatting text
Knowledge and experience relevant to work with unserved and underserved communities
Excellent interpersonal skills and ability to work well in a multicultural environment, including tact, diplomacy, patience and professionalism in dealing with individuals from a variety of backgrounds
Experience as a clerk or receptionist
Experience with data entry, including use of Excel and/or other related database systems
Ability to type and enter data accurately. Skilled in proofing and reviewing documents for accuracy and completeness
Experience with medical billing
Ability to work well under pressure
Effective written and verbal communication skills
Will not be debarred or excluded from participation in Federal programs by the General Services Administration and/or the Department of Health and Human Services of the Inspector General
Must pass background check (Live Scan Fingerprint).
Must be able to drive (when needed) for business purposes to other program locations in San Diego County. If employee drives his/her personal automobile for UPAC business, employee must have valid California driver’s license and comprehensive automobile insurance coverage, as required by law.

Nice To Haves

Experience with SmartCare Electronic Medical Record system
Knowledge of County contracted Medi-Cal and MHSA programs
Knowledge of County contracted administrative/clerical requirements

Responsibilities

Perform daily, weekly and monthly reports in Smart Care for quality assurance
Enter data and preparing reports in various required databases, such as DCR, and Smart Care
Process all Admits and Discharges in Smart Care
Triage calls by answering questions about the program, document referrals, and/or provide basic referrals to community resources
Perform financial eligibility screening for referrals and enters corresponding info in SmartCare, County Electronic Medical Record system
Perform ongoing insurance status review of existing clients and pending referrals
Responsible for billing and collections of client accounts, including insurance, government programs, and client payments
Responsible for the clerical management of the medical records, including creating charts, filing, and archiving
Identify data errors and perform data clean-up on an ongoing basis
Complete projects assigned by Program Manager in a timely manner
Assist with management of program caseloads
Will provide administrative support to the program by typing, filing, faxing and other duties as requested by the Program Manager
Will work with Program Manager and/or Program Director in obtaining and ordering office supplies and coordinate any required repairs of office equipment
Label and track all purchases to maintain an ongoing inventory record
Prepare check requests as needed
Prepare for payroll on a bi-weekly basis
Maintain receptionist area in an organized fashion and keep up to date with postings of required documents
Act as a courier to deliver and pick-up mail between Program and other UPAC offices and funding sources as needed
Prepare electronic schedule for psychiatric provider’s appointments
Maintain strict confidentiality regarding sensitive and proprietary information or materials
Other duties as assigned