Office Manager

Coastline Washington LLC DBA Coastline Academy•Mount Vernon, WA

12d

About The Position

The Office Manager is a pivotal role responsible for ensuring smooth office operations and maintaining compliance with state requirements. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.

Requirements

Proven experience in office management or a similar administrative role.
People management and office management experience required
Strong organizational skills with the ability to manage multiple priorities effectively.
Excellent communication skills and the ability to collaborate with team members.
Valid driver's license with a clean driving record.
Proficiency in tools like Slack, Gmail, Google Sheets, Google Docs and office productivity software.
Detail-oriented and committed to maintaining compliance standards.
A proactive problem-solver who thrives in a dynamic environment.
Ability to foster a collaborative and supportive team atmosphere.
Strong multitasking skills and ability to balance administrative and operational responsibilities.
Must be able to sit for prolonged periods of time in a vehicle
Must be able to see and hear during all weather conditions
Must be able to bend, stoop, kneel, touch, feel
Must be able to lift up to 25 pounds at times

Nice To Haves

Bilingual preferred

Responsibilities

Ensure office supplies are stocked and necessary equipment is in good working condition.
Maintain organization of office files and ensure proper completion of state-required documentation, including certificates and drive logs.
Scan and upload documentation and mail as needed.
Oversee office cleanliness standards and assist with cleaning tasks as needed to maintain a professional and welcoming environment.
Provide day-to-day assistance to Instructors, addressing questions concerning scheduled lessons and availability.
Serve as the primary point of contact for resolving customer inquiries and concerns, ensuring prompt and professional communication.
Provide exceptional support to customers by addressing scheduling, documentation, or service-related questions.
Collaborate with team members to deliver consistent and positive customer experiences.
Maintain a customer-first mindset, proactively identifying opportunities to enhance satisfaction and loyalty.
Ensure all customer interactions align with company values and service standards.
Assist with communication with existing high schools partnerships in the region.
Help with execution of marketing events as needed.
Assist the training team in coordinating in-person training sessions for new Instructors.