Office Manager

Suburban Propane•Tampa, FL

16h

About The Position

We are currently looking for a professional and motivated Office Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).

Requirements

Minimum of 3 years of related experience
High School diploma or GED (Associate’s Degree preferred)
Advanced customer service skills including experience dealing with complex customer service issues
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports

Nice To Haves

Associate’s Degree preferred

Responsibilities

Manage the CSC office function, which may include running reports, payroll, scheduling employee training and handling office supplies and equipment
Design and implement efficient office processes and procedures
Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service
Recruit, manage and train Customer Service Representatives ensuring maximum productivity, customer satisfaction and compliance
Resolve customer complaints, research complex customer issues and monitor Customer Service team call transactions

Benefits

Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/

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