Office Manager

Floor Coverings International - JDR•Mentor, OH

14h•$40,000 - $50,000•Onsite

About The Position

This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Office and Marketing Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow. If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job. Meet Joe and Shelly- owners of Floor Coverings International Joe and Shelly are a husband-and-wife duo who have been building their business together since 2017. What started as a shared dream has grown into a thriving company with a reputation for excellence—and they are excited to welcome someone new who can be the heartbeat of their team. Family, loyalty, and honesty are the foundation of everything they do. With a 4.9/5.0 star rating and over 275 (and growing) reviews, Joe and Shelly are proud of the trust they’ve earned from their customers and community. Together, Joe and Shelly are not just building a business—they’re building a culture where people feel valued, challenged, and inspired to grow. If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in the Mentor area.

Requirements

2+ years in office admin, customer service, or marketing (flooring or home services is a big plus).
Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
A people-person — because creating great customer experiences is just who you are.
Open to attending occasional weekend or after-hours events.

Nice To Haves

Forklift experience would be nice, but not necessary.

Responsibilities

Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
Plan and host local events — home shows, farmers markets, vendor events
Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.
Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations.
Be the welcoming face and voice of our studio — answer calls, greet visitors, manage deliveries.
Stay on top of the phone system so every call finds the right person.
Turn website and phone leads into scheduled appointments.
Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
Help set up vendor/installer accounts, and support project scheduling.
Keep us organized in Salesforce and QuickBooks — from lead to close.
Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.