Marina Office Manager

Morningstar Properties•Norfolk, VA

6d•Onsite

About The Position

The Office Manager serves as the dock‑to‑desk connection of the marina—keeping information flowing, customers supported, and the business organized behind the scenes. You will be responsible for the accuracy, organization, and consistency of office operations, while working closely with both customers and field teams. From leases and billing to communication and coordination, this role ensures the marina runs efficiently on and off the water.

Requirements

3–5+ years of experience in office management, administration, or customer service leadership
Strong organizational and attention‑to‑detail skills
Experience supporting financial or billing processes
Professional communication skills (written and verbal)
Comfortable using business software and office systems
Ability to prioritize tasks and manage multiple responsibilities
Willingness to learn the operation and grow within the role
Independence & intuition
excellence in execution
Strong prior administrative management experience
Associates degree or comparable experience
Company savvy (Microsoft Office Suite, email, etc.)
Impeccable organization skills and the highest degree of attention to detail

Responsibilities

Support daily financial processes including invoicing, payments, and collections
Assist with accounts receivable and payable tracking
Maintain accurate customer records, contracts, and documentation
Manage office supplies, retail inventory, and administrative resources
Support reporting, audits, and basic financial controls
Understand how office accuracy impacts revenue, expenses, and profitability
Serve as a primary point of contact for marina customers in person, by phone, and electronically
Create a welcoming, professional, and friendly front‑office experience
Assist customers with billing questions, account updates, and general marina information
Communicate clearly and confidently with boaters, vendors, and team members
Reinforce a consistent, service‑focused marina culture where customers feel supported and valued
Maintain organized files, records, and digital systems
Ensure accuracy in contracts, leases, forms, and data entry
Follow and enforce office SOPs and compliance requirements
Support audits, inspections, and documentation requests
Maintain consistent standards across all office processes
Communicate clearly with leadership, operations teams, and customers
Support scheduling, coordination, and internal communication flow
Assist with written communications, notices, and customer correspondence
Escalate issues appropriately while maintaining professionalism
Use business systems and software to manage accounts, documents, and communication
Learn and operate property management, POS, and scheduling systems
Identify opportunities to improve efficiency through better systems use
Maintain data integrity across platforms
Support onboarding and administrative setup for new team members
Assist with timekeeping, scheduling support, and documentation
Be a reliable resource for frontline staff and leadership
Lead by example in professionalism, accountability, and teamwork
Adapt to changing priorities and seasonal business demands
Handle sensitive information with discretion and integrity
Maintain composure and accuracy during busy or high‑pressure periods
Take initiative to solve problems and improve processes