Office Manager Construction

Ace Handyman Services West St. Louis County•Ballwin, MO

1d•$48,000 - $62,000

About The Position

Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned franchise backed by the Ace Hardware brand, we pride ourselves on delivering exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work. We are growing and looking for a highly motivated, customer‑focused Office Manager who can lead our customer service operations, support our craftsmen, and help build a strong, engaged office team. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping customers feel cared for, this could be the perfect role for you. Why You’ll Love Working with Us · Performance bonuses · Paid time off · Company credit card for approved expenses · Advancement opportunities as we grow · A positive, supportive, people‑first culture · Regular pay reviews We believe in empowering our team, celebrating wins, and creating a workplace where everyone feels valued and appreciated. What You’ll Do As our Office Manager, you will be the heartbeat of daily operations. You’ll lead customer service efforts, support our craftsmen, and ensure every customer receives the helpful, friendly experience Ace is known for. Your responsibilities will include: Customer Experience & Sales · Serve as the primary point of contact for customers — inbound and outbound · Educate customers on our services, pricing, and scheduling model · Confidently close jobs and convert leads to scheduled work · Follow up with past customers to encourage repeat business · Maintain a warm, empathetic, solutions‑focused approach in every interaction Operations & Scheduling · Manage the daily and weekly schedule for all craftsmen · Match the right craftsman to the right job to ensure customer satisfaction · Support craftsmen with materials coordination and job logistics · Monitor job progress and adjust schedules as needed for efficiency · Utilize our dispatching and scheduling software (ServiceTitan experience is a major plus) Leadership & Team Development · Oversee and support all Customer Service Representatives (CSRs) · Help build a strong, engaged, high‑performing office team · Set clear expectations and model the customer‑first mindset · Foster a positive, collaborative, and accountable work environment Administrative Excellence · Maintain accurate records, paperwork, and office organization · Ensure smooth daily operations and proactively solve problems · Strong attention to detail and problem solving skills are a must What We’re Looking For We’re seeking someone who is organized, energetic, and committed to delivering an exceptional customer experience every time. Required Qualifications · 5–7 years of administrative, customer service, or scheduling experience · Strong customer service and communication skills · Comfortable with sales and confident in closing jobs · Basic understanding of home improvement concepts · Comfortable with technology and quick to learn new systems · Excellent multitasking and prioritization abilities · Positive, empathetic, solutions‑focused attitude Preferred Qualifications · Experience with ServiceTitan (major plus) · QuickBooks Online or similar accounting software · Experience leading or mentoring a team · Marketing or sales background The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements

5–7 years of administrative, customer service, or scheduling experience
Strong customer service and communication skills
Comfortable with sales and confident in closing jobs
Basic understanding of home improvement concepts
Comfortable with technology and quick to learn new systems
Excellent multitasking and prioritization abilities
Positive, empathetic, solutions‑focused attitude

Nice To Haves

Experience with ServiceTitan (major plus)
QuickBooks Online or similar accounting software
Experience leading or mentoring a team
Marketing or sales background

Responsibilities

Serve as the primary point of contact for customers — inbound and outbound
Educate customers on our services, pricing, and scheduling model
Confidently close jobs and convert leads to scheduled work
Follow up with past customers to encourage repeat business
Maintain a warm, empathetic, solutions‑focused approach in every interaction
Manage the daily and weekly schedule for all craftsmen
Match the right craftsman to the right job to ensure customer satisfaction
Support craftsmen with materials coordination and job logistics
Monitor job progress and adjust schedules as needed for efficiency
Utilize our dispatching and scheduling software (ServiceTitan experience is a major plus)
Oversee and support all Customer Service Representatives (CSRs)
Help build a strong, engaged, high‑performing office team
Set clear expectations and model the customer-first mindset
Foster a positive, collaborative, and accountable work environment
Maintain accurate records, paperwork, and office organization
Ensure smooth daily operations and proactively solve problems