Office Manager - Physical Med Rehab

Hartford Healthcare•Bristol, CT

13d

About The Position

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to\: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance. Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators) Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs Implements and monitors departmental goals and objectives for the work group Analyzes needs and develops recommendations in order to align with the strategic direction of the organization Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary

Requirements

3 years’ experience in a medical/surgical practice required
Strong communications skills and experience in a leading role required
Ability to improve quality and productivity by identifying improvement opportunities

Nice To Haves

Bachelor's Degree and/or appropriate certification preferred
Previous management/supervisory or leadership experience preferred
Travel to satellite sites required
Epic experience preferred
Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

Responsibilities

organization and coordination of office operations
day-to-day operational, technical and problem-solving leadership
Supervises the administrative and clinical staff and practice operations
Models the efficient operation of the unit
Develops and maintains office & departmental budgets and KPIs
Effectively uses resources to achieve the goals and objectives of the work group within established budgets
Implements and monitors departmental goals and objectives for the work group
Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
Holds staff accountable for customer service standards
Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
Interviews candidates and makes hiring decisions
Orients new hires and provides on-going training and education to staff
Handles employee performance and disciplinary issues