Office Manager- Urogynecology

Hartford HealthCare • Avon, CT

7d

About The Position

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.

Requirements

• Bachelor's Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

Nice To Haves

• Previous management/supervisory or leadership experience preferred.
• Epic experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
• Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
• Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
• Implements and monitors departmental goals and objectives for the work group
• Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
• Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
• Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
• Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
• Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
• Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary
• Coaches employees to be successful in contributing to the achievement of individual and work group objectives
• Maintain and adjust staff schedules to compliment practice provider schedules. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations
• Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service.
• Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees and the work group
• Promotes teamwork within the practice through timely and collaborative communication with medical staff
• Travel to Enfield, Avon and Hartford locations as well as other offices as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees