Bilingual Office Manager

The Doctors Center•Florida, FL

17h

About The Position

The Office Manager oversees the daily operations of the office, ensuring smooth and efficient workplace functioning. This role involves managing administrative staff, coordinating office activities, and providing support to senior management. The Office Manager will also handle various administrative tasks to maintain a productive and organized office environment.

Requirements

High school diploma or GED equivalent.
Strong customer service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organized and ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert in computer literacy in electronic health record.
Ability to react calmly and effectively in emergency situations required.
Safe work practices in a clinic setting.
Able to follow through with delegated tasks.

Nice To Haves

Bilingual in English/Spanish preferred but not required.

Responsibilities

Oversee and manage daily office operations to ensure efficiency and productivity.
Enforce office policies and procedures.
Maintain office equipment and supplies, ensuring all necessary items are stocked and functional.
Supervise and support administrative staff, including hiring, training, and performance evaluations.
Delegate tasks and responsibilities to ensure a balanced workload.
Foster a positive and collaborative office culture.
Provide administrative support to senior management, including scheduling meetings, managing calendars, and handling correspondence.
Prepare and edit documents, reports, and presentations.
Oversee providers’ patient schedules in the EMR system.
Ensure there are no errors and appointments are scheduled properly.
Handle correspondence, complaints, and inquiries from clients and stakeholders.
Handle sensitive information with confidentiality and discretion
Oversee office budget and expenses, ensuring cost-effective solutions.
Coordinate office maintenance and repairs, liaising with building management as necessary.
Ensure a safe and clean working environment in compliance with health and safety regulations.
Manage office space planning and allocation.
Serve as the main point of contact for internal and external communications.
Coordinate and organize office events, meetings, and conferences.
Develop and maintain effective communication channels within the office.
Manage and approve PTO requests to ensure adequate staffing levels.
Conduct annual evaluations for staff, providing feedback on performance and areas for improvement.
Collaborate with department heads to set performance goals and development plans for employees.
Document evaluation outcomes and follow up on action items.
Oversee the payroll process to ensure accurate and timely payment of employees.
Work with the finance department to resolve payroll discrepancies and issues.
Monitor office expenses and recommend cost-saving measures.
Additional duties as assigned.