Office Manager - Kirk Rd (Youngstown, OH)
About The Position
The Office Manager promotes a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. This role serves as the primary supervisor for the sales, service, and operations of the banking center, ensuring proper training and development of staff to deliver excellent customer service. The Office Manager may be responsible for completing all operational and compliance reporting for the banking center and will support all sales efforts, working closely with the Banking Center Manager or District Manager to achieve desired goals. This position may involve assignments to more than one office. Given that banking is a highly regulated industry, the incumbent will be expected to acquire and maintain proficiency in the Bank's policies and procedures, adhere to all applicable laws, rules, and regulations, and complete all assigned compliance training in a timely manner.
Requirements
- High school diploma required
- Supervisory or proven leadership experience required
- Banking, cash handling, sales, and customer service experience or equivalent combination of at least one year of related experience
Responsibilities
- Promotes a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance
- Supervises banking center to ensure proper day to day sales, service and operations
- Trains and develops the staff
- Assists Banking Center Manager or District Manager in promoting a sales culture
- Acquire and maintain a proficiency in the Bank's policies and procedures
- Adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing
- Complete all assigned compliance training in a timely manner
- Personally models the standards of the Bank's Mission, Vision, and Pledge
- Effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client
- Contributes to individual and team goals by promoting the sales culture within the banking center
- Demonstrate strong ability to sell and cross-sell the Bank’s products and services
- Directly handle the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short
- Promotes a sales and service culture within the banking center and assists the Banking Center Manager or District Manager in ensuring that the retail staff receives proper coaching and training to identify referral opportunity
- Have excellent organizational skills and be able to set priorities, direct and delegate responsibilities to the staff and follow up accordingly
- Effectively and efficiently schedule the staff
- Establishes and conducts regular sales and operational team meetings
- Evaluates performance on a daily basis and assists the Banking Center Manager or District Manager during the evaluation process
- Have the working knowledge of all roles within a retail Banking Center
- Provides continuous education of policies and procedures to the staff and ensures adherence to policies and procedures
- Demonstrates sound judgment in decision making abilities
- Actively participate in various community activities (Boards, Executive Committees, Advisory roles, etc)
- Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location
- Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
- Responsible for the overall direction, coordination and evaluation of the banking center staff
- Foster the team concept that includes the banking center staff as well as employees from other lines of business
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems
- Pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees
- Planning, assigning and directing work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
