Office Manager - Medical Practice

ReFocus Eye Health • Salisbury, MD

10h

About The Position

Manage our medical practice as a dynamic Practice Manager !

Our medical practice is seeking a highly motivated and experienced Practice Manager to oversee our daily operations and drive our strategic vision. If you are a results-oriented leader with a passion for exceptional patient care and team management, we want to hear from you!
Key Responsibilities & Leadership:
Operational Excellence: Oversee daily office operations, ensuring efficient workflows and strict adherence to healthcare regulations.
Team Leadership & Development: Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
Patient Advocacy: Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
Strategic Implementation: Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth.
Resource Management: Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
Compliance & Quality Assurance: Maintain rigorous standards for regulatory compliance and clinical quality assurance.
Interdepartmental Collaboration: Act as a liaison between Marketing, HR, Billing, and the Call Center to ensure seamless company-wide processes.
Candidate Profile & Qualifications:
Experience: Minimum of 5 years in healthcare management or a comparable leadership role.
Education: 4-year degree from an accredited university required.
Technology: Proficiency in Windows-based office technologies and EMR systems (experience with ModMed is a significant advantage).
Soft Skills: Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.
Great to have:
Master’s degree in Healthcare Administration, Business, or a related field.
Proven track record in multi-site clinical management.
We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.
We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.

Requirements

• Minimum of 5 years in healthcare management or a comparable leadership role.
• 4-year degree from an accredited university required.
• Proficiency in Windows-based office technologies and EMR systems (experience with ModMed is a significant advantage).
• Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.

Nice To Haves

• Master’s degree in Healthcare Administration, Business, or a related field.
• Proven track record in multi-site clinical management.

Responsibilities

• Oversee daily office operations, ensuring efficient workflows and strict adherence to healthcare regulations.
• Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
• Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth.
• Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Maintain rigorous standards for regulatory compliance and clinical quality assurance.
• Act as a liaison between Marketing, HR, Billing, and the Call Center to ensure seamless company-wide processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager