Office Manager

Carvana•Grimes, IA

About The Position

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team The Office Manager makes customer service a top priority by servicing our buyers and sellers with friendly and courteous service each day. This position reports directly to the General Manager, leads the front office team and coordinates the daily front office operations.

Requirements

High School diploma or GED preferred
Must be 18 years of age and have a valid driver’s license that meets the requirements
Minimum 5 years of customer service and/or office management experience
Minimum 2 years of leadership/supervisory experience
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Highly organized, detail oriented and consistent in the execution of job duties
Excel in a fast paced, ever changing environment
Customer focused, with an organized and systematic approach to the work
Demonstrated ability to follow-through with both internal partners and external partners
Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
Ability to always demonstrate professional behavior
Strong communication skills
Leads through encouragement and coaching, navigates conflict through positive conflict resolution

Nice To Haves

Office Management
Automotive/auction experience preferred
Vehicle title experience preferred

Responsibilities

Oversee vehicle title processing, ensuring processing deadlines are met, monthly auditing and problem resolution
Manage the front office staff which includes training, staffing, performance engagement and labor hour management
Communicate with financial institutions regarding buyer floor plans
Payment collection and processing; monitor accounts receivable and inactivate accounts as necessary
Process daily banking deposits
Facilitate weekly, monthly and quarterly compliance audits
Cash handling
Cascading company and customer communication and directives
Ensuring dealer eligibility/dealer registration
Ordering and maintaining supplies