Office Manager - Gilbert, AZ

Mindful Support Services•Gilbert, AZ

1d•Onsite

About The Position

Mindful Support Services is a business-to-business support service for independent mental healthcare practitioners, assisting providers in servicing a growing client base. They offer administrative and organizational services to streamline processes such as lead sourcing, marketing, billing, and payment collection from patients and insurers. Since opening in 2011, the company has grown to support over 2,000 mental healthcare providers and has built the Mindful Therapy Group brand with a dedication to solving complex healthcare landscape processes through innovative solutions, creating a growth-oriented platform, and fulfilling their mission of improving access to high-quality mental healthcare. The company is seeking an experienced team manager who aligns with their values of authenticity, respect, perseverance, and collaboration. They foster a transparent and energetic culture, providing tools and support for personal and professional success. This Office Manager role is a critical part of the management team, responsible for driving the growth of service locations by supervising the performance of assigned locations, managing provider/client relations, staff, and facilities. In addition to overseeing the front desk team, the Office Manager will act as an Account Manager for a cohort of mental health providers, tracking their private practice success, conducting metrics meetings, offering productive feedback, and providing business coaching.

Requirements

Bachelor’s degree or equivalent experience
At least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)
Ability to communicate professionally, clearly, and effectively with management, staff, and clients
Experience supervising, training and mentoring staff
Willingness to step into difficult conversations with clients, providers, and staff
Flexibility and learner mindset
Background check required

Nice To Haves

Backgrounds in restaurant or hospitality management

Responsibilities

Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks.
Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up.
Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.
Develop a relationship with individual providers while working to understand their motivation and goals.
Make meaningful touchpoints with providers on a monthly basis based on their communication preferences.
Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.