Floor Coverings International Spokane-posted 2 months ago
$40,000 - $50,000/Yr
Full-time • Entry Level
Dallas, TX
1-10 employees
Furniture, Home Furnishings, Electronics, and Appliance Retailers

At Floor Coverings International, we're more than just a flooring company-we're the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers' doors. With over 400,000 satisfied customers and an impressive 4.8-star rating, we take pride in delivering an exceptional experience. Now, we're looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations, ensuring everything runs smoothly-from scheduling and marketing to financial management and customer relations.

  • Serve as the primary point of contact for customers, guiding them through scheduling, updates, and follow-up with a high level of care and precision.
  • Own the flow of project operations, including scheduling, calendar management, product delivery, and installer coordination, for both in-home and commercial site installations.
  • Leverage technology tools like Salesforce, Google Workspace, Excel, and scheduling platforms to streamline communication, data tracking, and project management.
  • Communicate regularly with builders, property managers, and commercial partners to ensure seamless execution, from project kick-off through final walkthrough.
  • Identify and resolve scheduling conflicts, product delays, and client concerns quickly, ensuring nothing falls through the cracks.
  • Lead weekly operations meetings, coordinate with sales and installation teams, and drive alignment across internal and external stakeholders.
  • Maintain accurate customer records, collaborate with bookkeeping and leadership teams, and report on key operational KPIs.
  • Participate in home shows, builder expos, and community events to support lead generation and partner engagement.
  • Follow up with clients and commercial accounts post-project to support 5-star reviews, testimonials, and referrals.
  • Comfortable using and learning CRM platforms, scheduling tools, and spreadsheets to improve efficiency and visibility.
  • Excel at planning, adjusting, and executing around shifting schedules, materials, and client needs.
  • Understand how to manage relationships and communication differently for residential clients vs. commercial partners.
  • Clear, confident, and service-focused communication skills.
  • Proactive and self-directed, spotting issues before they happen and taking the initiative to fix them.
  • Detail-oriented and organized, keeping everything on track and meeting deadlines.
  • Passionate about delivering smooth, high-quality experiences every time.
  • Bilingual (English/Spanish) is a plus but not required.
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Laptop & Tools Provided
  • Team Culture Focused on Growth & Support
  • Ongoing Training & Development Opportunities
  • Company Events & Team Celebrations
  • Full-Time, Monday-Friday Schedule (occasional weekends for special events)
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