Office Manager - Spanish Bilingual required

360 Behavioral Health • El Centro, CA

124d • $21 - $31

About The Position

The Office Manager-Spanish Bilingual plays a critical role in guiding the professional growth of our team. This position is the face of the clinic and will act as a liaison between the clinic and the customers, which includes but is not limited to all Partners, and clients. The Office Manager has knowledge and ability to perform all tasks in administrative roles within the company.

Requirements

• Minimum high school diploma or GED.
• Spanish Bilingual.
• Office experience 2+ years in a related administrative position preferred.
• Computer savvy with thorough knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Self-motivated, responsible, honest, and articulate.
• Strong leadership skills to take initiative on complex issues.
• Excellent organizational, communications, and time management skills.
• Customer service focus with a professional demeanor, boundaries, and composure.
• Ability to politely interact with individuals and families from diverse backgrounds.
• Basic knowledge of developmental disabilities and/or applied behavior analysis (ABA).

Responsibilities

• Oversee Administrative Team duties with direction from the Senior director of Clinical Services (SDOCS), Director of Clinical Services (DOCS), Assistant Director of Clinical Services (ADOCS), and Regional Coordinators.
• Support all administrative and clinical staff including but not limited to technical issues, general questions, policies, and protocols.
• Reception Duties include but not limited to taking incoming calls, taking/delivering messages, voicemails, mail, copies, templates, and ensure the front area is always clean, organized, and presentable to uphold the image of the clinic.
• Responsible for identifying and submitting maintenance requests for clinical upkeep and inventory of supplies.
• Coordinate logistics for internal and external office meetings, events, conferences, and workspaces for administrative and clinical staff.
• Manage all company property, including but not limited to hardware, real estate, office spaces, and facilities.
• Manage and track all internal and external audits.
• Ordering office supplies and clinic stimuli.
• Opening and closing of the office responsibilities.
• Support the training team assigning training, scheduling, and set up.
• Manage and track all special and clinical projects and ensure they are completed by the deadline.
• Attend and/or run recurring or scheduled meetings (i.e. staff meetings, administrative meetings).
• Maintaining reliable communication to record scheduled appointments and return phone calls within 24 hours.
• Ensuring that the company's 'zero tolerance policy' is understood, implemented, and reinforced in the region.
• Ensuring that Health Insurance Portability and Accountability Act (HIPPA) compliance is understood and reinforced in the region.
• Complying with all Mandated Reporting Laws and Regulations.
• Provide comprehensive support to all company staff, addressing their various needs promptly and effectively.
• Collect staff documentation and provide it to the People Operations department for internal filing.
• Ensure understanding, implementation, and reinforcement of all company policies and procedures.
• Email communications to all clinical and administrative partners.
• Conduct schedule changes in the electronic portal.
• Providing administrative support to the clinical team, including but not limited to documentation, communication, and tracking to ensure seamless operations and enable the delivery of optimal Client care.
• Track and maintain various clinical data sets within spreadsheets, ensuring accuracy and organization.
• Manage the Client electronic records system.
• Assistant to the utilization management team as a funding source liaison for authorizations, progress reports, and assessments.
• Ensure effective maintenance and tracking of scheduling components to facilitate alignment with staff and client needs.
• Facilitate and support the onboarding process for new employees.
• Support outreach efforts to meet recruiting goals and oversee recruiting events.

Benefits

• Competitive compensation ($21.00-$31.00/Hourly).
• Student loan repayment assistance for eligible roles.
• Bonus program(s) for eligible roles.
• Career development and advancement opportunities.
• Flexible scheduling.
• Great and fun company culture.
• Expansive Health, Vision, and Dental plans for our full-time partners.
• 401(K) retirement savings program.
• Mileage and phone reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED