About the position
The Office Manager at Tanger Outlets will support all center functions and procedures, ensuring the smooth and efficient facilitation of property management. This role involves managing day-to-day administrative functions, providing executive administrative support, and maintaining an organized office environment. The Office Manager will work closely with the management team, vendors, tenants, and shoppers to deliver best-in-class experiences while demonstrating integrity and exceptional problem-solving skills.
Responsibilities
- Develop and implement office policies and procedures, identifying opportunities for improvement.
- Manage day-to-day administrative functions and maintain an organized office environment.
- Provide administrative support to the management team, including calendar management and meeting coordination.
- Oversee the proper functioning of office equipment and liaise with IT support for technical issues.
- Create and maintain an onsite filing system for documents and records adhering to data protection regulations.
- Handle incoming calls, emails, and mail promptly and professionally.
- Oversee cash and credit card handling functions in accordance with company policies.
- Coordinate and prioritize tasks such as correspondence, scheduling, and data entry.
- Manage Tanger Ambassador staff and ensure adherence to company policies.
- Provide leadership for improvement plans for underperforming employees and recognize high performers.
- Own recruiting, onboarding, and training staff for various campaigns and events.
- Collaborate with accounts payable department and oversee property level accounts payable/accounts receivable.
- Manage orders for consumable inventory in alignment with property expense budgets.
- Support the management team with budgeting processes and track expenses.
- Oversee administrative leasing, operations, and marketing tasks across multiple databases.
- Conduct property walks/inspections and report findings to Property Management.
- Act as a primary point of contact for vendors, contractors, retailers, and shoppers.
- Support leasing efforts by managing suite photo database and showing vacant spaces.
- Research and vet vendors for SOX compliant bidding processes.
- Facilitate vendor relations and communicate information between vendors and Operations Director.
- Support Marketing Director with activations and promotions, including Proof of Performance photos.
- Collaborate with the team for meetings, marketing events, and community outreach.
- Assist in the management and auditing of external marketing communication platforms.
- Cultivate strong relationships with retail partners and communicate through various channels.
- Create effective processes and procedures for Emergency Notification Systems and Crisis Management files.
- Process property incident reports for internal communication.
- Manage life safety reporting of direct reports during crisis situations.
- Serve as Manager on Duty as required, leading crisis management processes.
- Assist Management team with special projects or other duties as needed.
Requirements
- High school diploma or GED required; Bachelor's degree preferred.
- 2-5 years of experience in administrative and/or executive support level work.
- 1-2 years of supervisory experience required.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
- Strong communication skills, both verbal and written.
- Ability to manage multiple high-level projects with changing deadlines.
- Experience in basic accounting principles and financial record maintenance.
Nice-to-haves
- Undergraduate degree in business from an accredited university.
- Experience in commercial real estate or a retail environment.
Benefits
- Wellness program
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Tuition reimbursement
- Paid time off
- Vision insurance
- 401(k) matching
