Office Manager / Sales & Service

Ace Handyman Services Cedar Rapids and Iowa City • Marion, IA

217d • $40,000 - $55,000

About The Position

Ace Handyman Services Cedar Rapids and Iowa City, a locally-owned member of the Ace Hardware family, is looking for a full-time Office Manager with Sales experience, to serve as the glue for a small team in our Marion office. Providing residential and commercial property maintenance and repair services throughout the corridor region, we are seeking an experienced professional to handle customer interactions, internal coordination, and administrative functions for our small team. This is not an entry level position and requires sales and customer service experience.

Requirements

• Sales experience (minimum 7 years)
• Exceptional customer service skills / ability to build rapport over the phone
• Proficient in using technology
• Outstanding communication skills - verbal and written
• Basic math skills
• Energetic and self-motivated

Nice To Haves

• Estimating experience
• Trades / Home Improvement / Construction industry background
• Accounting familiarity
• Service Titan software experience
• Social Media expertise
• Familiarity with general property terminology

Responsibilities

• Handle customer interactions and internal coordination
• Manage administrative functions for the team
• Provide exceptional customer service
• Utilize technology effectively in daily tasks

Benefits

• 401(k)
• Paid time off
• Tuition assistance
• Regular performance reviews with opportunities for pay increases
• Competitive hourly pay + allowances + incentives
• Friendly, supportive, and flexible environment
• Paid holidays and vacation
• Skills development and career-growth opportunities
• On-the-job training provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level