Office Manager - Outpatient

Pinehurst Comprehensive Treatment Center • Pinehurst, NC

107d

About The Position

The Office Manager will directly supervise and coordinate the activities of the office and/or administrative support workers. The Office Manager will manage and coordinate administrative programs and office activities under the direction of the Clinic Director. This position is crucial in facilitating smooth operations of the clinic while maintaining appropriate coverage, scheduling, and training. The Office Manager will also be involved in developing procedures and policies for office activities and training, and may work with the Clinic Director to plan community outreach events.

Requirements

• High school diploma or GED equivalent required
• Bachelor's degree in Healthcare Administration or related field preferred
• 2+ years of secretarial or administrative experience in a healthcare setting
• 1+ year of supervisory experience overseeing administrative or billing staff
• Experience with medical billing and coding, especially related to substance use treatment and MAT services
• Familiarity with Medicaid, Medicare, and private insurance billing regulations
• Experience using electronic health records (EHR) and billing software systems
• Experience supporting audits and ensuring billing compliance
• Understanding of HIPAA and 42 CFR Part 2 confidentiality requirements
• Ability to ensure compliance with payer requirements and healthcare regulations
• Strong knowledge of administrative processes such as file maintenance, patient records management, and office workflow coordination
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer systems
• Ability to analyze billing and operational reports to identify trends or discrepancies
• Basic knowledge of HR-related functions (e.g., scheduling, onboarding, timekeeping, performance feedback)
• Able to communicate effectively, both verbally and in writing
• Strong leadership, training, and staff development abilities
• Excellent organizational skills, time management, and attention to detail
• Demonstrated problem-solving and conflict resolution skills
• Team-oriented mindset with a focus on supporting clinical staff and ensuring smooth day-to-day operations
• Maintains discretion and professionalism when handling confidential information
• Ability to adapt to changes in healthcare regulations and operational priorities.

Responsibilities

• Administrative supervision, leadership, guidance, and feedback to administrative staff
• Establishes, maintains, and retrieves general files for clinic leadership
• Manages and coordinates administrative programs and office activities
• Develops procedures and policies for office activities and training
• May work with Clinic Director to plan community outreach events
• May attend staff meetings, take notes and prepare minutes
• Prepares and distributes correspondence, interoffice memorandums, contracts, forms, and reports
• May submit purchase orders as required
• May assist in monitoring clinical staff credentialing process
• May share responsibility for completing insurance information on vehicle accidents and abuse allegations and injuries of patients
• Perform other duties as assigned.

Benefits

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Opportunity for growth that is second to none in the industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree