Office Manager - Kirk

WesBanco-posted 3 months ago

Full-time • Entry Level

Youngstown, OH

1,001-5,000 employees

Credit Intermediation and Related Activities

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Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Primary supervisor of the sales, service and operations of the banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. This person may be responsible for the completion of all operational and compliance reporting for the banking center. This position will support all sales efforts in the banking center and work closely with the Banking Center Manager or District Sales Manager to meet desired goals and expectations. This person may be assigned to more than one office.

Supervises banking center to ensure proper day to day sales, service and operations
Ensures compliance with policies and procedures
Monitors branch security
Trains and develops the staff
Assists Banking Center Manager or District Sales Manager in promoting a sales culture
Models the standards of the Bank's Mission, Vision, and Pledge
Assesses the financial needs of Banking Center clients and makes appropriate recommendations
Promotes the sales culture within the banking center by demonstrating strong ability to sell and cross-sell the Bank's products and services
Handles operational aspects of the banking center, including audits and reports, monitoring control accounts, cash levels, and management of cash items
Promotes a sales and service culture and assists in coaching and training retail staff
Establishes and conducts regular sales and operational team meetings
Evaluates performance on a daily basis and assists in the evaluation process
Provides continuous education of policies and procedures to the staff
Maintains confidentiality of employee information and customer business
Contributes to team environment to service customer needs

High school diploma required
Supervisory or proven leadership experience required
Banking, cash handling, sales, and customer service experience or equivalent combination of at least one year of related experience
Proficient in Microsoft 365 preferred
Ability to effectively use technological resources for meetings, coaching, and training
Proficient knowledge of Banking Software and Digital Services
Ability to read and interpret general business periodicals, technical procedures, or government regulations
Ability to write reports, business correspondence, and produce manuals
Ability to effectively present information and respond to questions
Ability to apply common sense to carry out detailed written or oral instructions
Ability to deal with problems involving concrete variables in standardized situations
Must have extensive product knowledge for selling and cross selling performance expected with position
Must be able to lift and carry up to 25 lbs
Required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire

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Office Manager - Kirk

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