Office Manager I

Americold Logistics • San Antonio, TX

397d

About The Position

The Office Manager I at Americold Logistics, LLC. is responsible for directing general office activities and workflow at a single site. This role encompasses various functions including payroll, customer service, accounting, and potentially human resources tasks such as recruitment and training. The Office Manager will coordinate with other departments, develop policies, and ensure compliance with corporate standards while providing guidance to employees and resolving customer complaints.

Requirements

• Five to eight years of office experience in warehousing and/or logistics.
• 1-3 years of general supervisory/management experience.
• High School Diploma or GED.
• Proficient in Microsoft Office, including Word and Excel.
• Experience in HRIS and ATS systems preferred.

Nice To Haves

• Ability to manage supervisors and employees.
• Ability to work in a fast-paced, deadline-oriented environment.
• Strong interpersonal skills and judgment in communicating with staff.
• Willingness to develop a mentoring relationship with subordinate employees.
• Excellent written and oral communication skills.
• Proven ability to juggle multiple tasks simultaneously.
• Strong customer service orientation with a high sense of urgency.

Responsibilities

• Direct general office activities and workflow for a single site.
• Coordinate activities with other supervisory/lead personnel and other departments.
• Develop or update procedures, policies, and standards.
• Implement corporate and departmental policies and service standards in conjunction with management.
• Interpret and communicate work procedures and company policies to staff.
• Work with General Manager to develop annual departmental budget.
• Develop work schedules according to budgets and workloads.
• Provide guidance to employees in handling complex problems and resolving escalated complaints.
• Research, compile, and prepare reports and correspondence required by management or governmental agencies.
• Resolve customer complaints and answer questions.
• Review records and reports to verify details and evaluate performance.
• Discuss job performance problems with employees to identify causes and work on resolutions.
• Evaluate employees' job performance and recommend appropriate personnel action.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.
• Participate in the recruitment, interview, and hiring process.
• Perform other duties as assigned.

Benefits

• Best-in-class benefit programs for health and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Warehousing and Storage
• Education Level: High school or GED