Office Manager I

Americold Logistics • Brighton, CO

112d • $55,000 - $73,000

About The Position

The position directs general office activities and workflow for a single site, encompassing responsibilities such as payroll, traffic, customer service, and accounting/budgeting functions. It may also involve Human Resources functions including recruitment, training, discipline, labor management provisions, and the development of operational policies, programs, and procedures.

Requirements

• Five to eight years office experience in warehousing and/or logistics.
• 1-3 years general supervisory/management experience.
• HS Diploma.

Nice To Haves

• Ability to manage supervisors and employees.
• Ability to work in fast-paced, deadline-oriented environment.
• Ability to communicate effectively with a variety of individuals.
• Ability to reason, negotiate, instruct, persuade, or speak with others.
• Ability to pay close attention to detail.
• Strong interpersonal skills and judgment in communicating with staff.
• Willingness to develop a mentoring relationship to contribute experience, skills, and wisdom to subordinate employees.
• Receptive to management development suggestions and willing to seek additional knowledge for job growth.
• Strong relationship skills and ability to model leadership behaviors including conflict resolution.
• Excellent written and oral communication skills.
• Proven ability to juggle multiple tasks simultaneously.
• Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to solve complex problems.
• Strong customer service orientation with a high sense of urgency in meeting objectives and deadlines.
• Proficient in WMS and Microsoft Office, including Word and Excel.
• Experience in HRIS and ATS systems preferred.

Responsibilities

• Coordinate activities with other supervisory/lead personnel and with other work units or departments.
• Develop or update procedures, policies, and standards.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Interpret and communicate work procedures and company policies to staff.
• Work with General Manager to develop annual departmental budget.
• Develop work schedules according to budgets and workloads.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Resolve customer complaints and answer customers' questions.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.
• Participate in the recruitment, interview, and hiring process.
• Perform other duties as assigned.

Benefits

• Best-in-class benefit programs.
• Health and financial well-being support.

What This Job Offers

• Job Type: Full-time
• Industry: Warehousing and Storage
• Education Level: High school or GED