Office Manager-Gastroenterology (Rancho Mirage)

Eisenhower Health • Rancho Mirage, CA

251d • $32 - $48

About The Position

The Office Manager for Gastroenterology in Rancho Mirage provides direction and supervision to office staff and oversees day-to-day business operations in adherence to regulatory standards and Eisenhower Medical Center (EMC) policies. This role may involve managing multiple locations or departments. The position is full-time, with an 8-hour shift, and is located in the Coachella Valley, offering access to resort-style living and world-class amenities throughout Southern California.

Requirements

• High school diploma, GED or higher level degree if hired after January 1, 2024.
• Five (5) years of front office experience in healthcare.

Nice To Haves

• Bachelor's degree.
• Leadership experience.

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, resolving compliance questions or concerns and reporting suspected violations.
• Manages office services, monitors efficiency and productivity of daily operations within the clinic(s), ensuring all visits are prior authorized.
• Supervises, develops, and participates in training and orientation of staff/contractors within clinic(s).
• Hires, trains, counsels, coaches staff and completes annual employee performance reviews.
• Ensures a high level of employee, patient, and provider satisfaction.
• Resolves escalated patient/customer concerns, complaints, and issues and escalates as appropriate.
• Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
• Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits standard work of office staff to ensure efficiency.
• Coordinates and integrates services within the office; actively and independently works to improve daily processes/procedures and finds solutions to challenges while maintaining close communication with clinic leadership.
• Maintains communication with leadership regarding department operations and any issues with operations, equipment, staff, contractors, and/or guests.
• Maintains office staff and provider schedules to ensure appropriate coverage.
• Oversees all office supply orders, ensuring cost management, supply rotation, and maintains accurate inventories; supports clinic growth by ensuring all business operations are considered.
• May be responsible for registration process, closing patient encounters, billing, coding/documentation, revenue capture, timekeeping approvals; may act as EPIC super user.
• Develops, plans, and implements office objectives, goals, and process improvement strategies.
• Ensures compliance with regulatory requirements and with policies and procedures.
• Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
• Plans, leads, and maintains documentation of desk staff meetings.
• Facilitates cross-training of all staff for adequate office coverage.
• Identifies opportunities for improvement within the department and works with the team to implement when appropriate.

Benefits

• Competitive salary range of $32.12-$48.56 per hour.
• Access to resort-style living and world-class amenities in Southern California.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED