Office Manager- Client Support Manager

Valcourt • GA

90d

About The Position

The office manager oversees daily office operations to ensure smooth, efficient functioning by managing administrative staff, coordinating meetings and events, ordering supplies, overseeing budgets, and supporting employees with administrative tasks. Key responsibilities include establishing office procedures, managing facilities, handling correspondence and vendor relations, and ensuring a positive work environment. Essential skills for this role include strong organizational, communication, and problem-solving abilities.

Requirements

• Strong organizational skills.
• Excellent communication abilities.
• Problem-solving skills.
• Experience with Salesforce.
• Ability to manage multiple tasks and priorities.

Nice To Haves

• Experience in facilities management.
• Familiarity with contract execution processes.
• Experience in scheduling and job management.

Responsibilities

• Ensure Salesforce is kept up to date and accurate with any changes that are needed.
• Complete all data entry and changes and ensure proper tracking.
• Complete all requested tasks in Salesforce daily.
• Ensure that contact information for people in Salesforce is as accurate as possible.
• Assist GM with the renewal process every month as needed.
• Track all close wons, cancellations, changes on the Sales Report.
• Bill work orders daily.
• Ensure Data Table 2 is up to date daily and inform GM of any problem sites.
• Ensure that billing information is correct for each WO before it is pushed through to NetSuite.
• Run non-return service ticket list on Tuesdays and Fridays and send to the managers.
• Ensure that WO’s are turned in as soon as each job is complete.
• Review incoming contracts for clients to ensure they match what is in Salesforce.
• Request certificates of insurance as required by customer.
• Send contract to GM for execution.
• Create and maintain a tracking spreadsheet for all contracts returned.
• Ensure that the executed contract is returned to Valcourt in a timely manner.
• Maintain and update the entire schedule when the Scheduling Manager is out of the office.
• Answer all incoming calls in a courteous and professional manner.
• Order office supplies when necessary.
• Responsible for upkeep of all office equipment.
• Create and maintain tracking spreadsheets for both franchise auto insurance policies, GPS systems and worker’s compensation policies.
• Alert General Manager and others when needed of any upcoming expirations of franchise policies.
• Create and maintain a tracking system for all Valcourt resell items to the franchises.
• Provide organization and planning for any company events, meals, and special visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees