Office Manager - CFR (BluCar)
About The Position
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Call for Release Office Manager is responsible for leading a team of remote office staff to achieve customer service goals and ensure Copart processes are implemented and followed. This position will suppport the BluCar Call for Release team. The team that the remote OM oversees may have one or a variety of process areas they may be asked to support. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations while working directly with any/all peer managers to successfully execute and propel the GCFR platform. Occasional travel as needed.
Requirements
- High School Degree (GED), some college preferred
- Three (3) years office management or equivalent experience
- Computer Proficiency (MS Office Suite)
- Excellent communication skills -- verbal and written
- Excellent customer service skills
- Ability to hire, train and develop employees
- Typing at least 45 Words Per Minute
- Basic 10 Key proficiency
- Ability to multitask in a fast-paced environment
- Ability to manage expenses with basic accounting and inventory management skills
- Ability to work in a fast-paced environment
- Managing multiple processes for employees
- Conflict management skills
- Valid Driver's license
- Ability to travel as needed
- Ability to respond to alarm calls as needed
Nice To Haves
- Bilingual skill a plus
Responsibilities
- Hire, train, develop and motivate staff members.
- Drive customer service by auditing call quality
- Drive productivity and quality by auditing files via the system
- Drive "1st call resolution" by reporting and auditing
- Manage day-to-day needs of all positions managed.
- Ensure team performance is within company standards.
- Provide direction to the team regarding all duties and goals.
- Employee scheduling, and attendance management.
- Conduct employee performance reviews in a timely manner.
- Give continual coaching to employees to foster transparent communication.
- Ability to complete job tasks for positions supervised.
- Lead team to meet or exceed business goals.
- Plan and lead virtual team meetings per company standards.
- Handle employee/customer service issues
- Other duties as assigned.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
- Along with many other employee benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
