Office Manager - Behavioral Health

Beyond Expectation, LLC • Las Vegas, NV

111d • $26 - $30

About The Position

Office Manager - Behavioral Health is responsible for overseeing the daily operations of the office, with the primary responsibility of managing patients’ schedules efficiently. Oversee the hiring and training of office department employees and will also need to host office meetings and conduct performance reviews for all office department employees. Will oversee the effectiveness of office support staff in screening telephone calls, text messages, faxes, and e-mails, accepting payments, insurance verification, eligibility, and scheduling psychological testing and psychotherapy (office and telehealth) appointments. Must have the ability to multitask and work in a fast-paced environment, while maintaining the highest level of professionalism. Must have desire to take ownership in overseeing the effectiveness of the day-to-day operation of excellent customer service for the patients, providers and referring community partners. Some knowledge of medical coding and terminology can come in handy. Utilize appropriate schedule codes in scheduling outpatient office and telehealth based mental health procedures, for patients with appropriate provider and time/location slot. Ensure suitable follow-up appointments are scheduled after a procedure is scheduled. Duties include communicating with Clinical Director, relaying important information or policy changes from management, and implementing incentives to enhance employee productivity to include: Overseeing the work of designated office employees (i.e., Office Specialists, Intake Specialists, Medical Records, I.T., Facilities, Janitorial, etc.), to ensure they work productively, as well as meet deadlines and company standards. Overseeing designated office support weekly schedules and time-off requests, ensuring sufficient coverage for business open to close hours. Counseling any employees struggling in their roles. Organizing weekly staff meetings. Answering telephone calls, emails, faxes, and text messages from patients and community partners, to assist them with their needs, as well as efficiently directing those communications to relevant staff, when needed. Assure company laptop and desktop computers, for each Reception Desk, Provider Office, Cubicle Workspace, and Billing Workspace, is properly operational. Assure each company cell phone and VoIP desk phone is properly operational for the day-to-day operational needs of the business. Interviewing and training new team members and organizing their employment paperwork. Organizing maintenance companies to keep the office clean and safe, to ensure its appliances are in good working order. Reporting office progress to senior management and working with them to improve office operations and procedures. Executing established procedures and established standards of quality and productivity.

Requirements

• Strong written, computer, and communication skills.
• Proficiency in Excel, Word, OneDrive, Telehealth, and VIP Phone technologies.
• Knowledge of HIPAA compliance.
• Knowledge of Behavioral Health office practices.
• Positive attitude and strong work ethic.
• Ability to maintain and update patients' confidential Electronic Health Records (EHR).
• Friendly, energetic, and willing to provide assistance.
• Computer proficiency in email, spreadsheets, and document creation.
• Must be at least 21 years old.

Nice To Haves

• Knowledge of medical coding and terminology.
• Spanish language skills.

Responsibilities

• Oversee daily operations of the office and manage patients’ schedules.
• Hire and train office department employees.
• Host office meetings and conduct performance reviews.
• Oversee effectiveness of office support staff.
• Screen telephone calls, text messages, faxes, and e-mails.
• Accept payments and verify insurance eligibility.
• Schedule psychological testing and psychotherapy appointments.
• Ensure follow-up appointments are scheduled.
• Communicate with Clinical Director and relay important information.
• Implement incentives to enhance employee productivity.
• Oversee weekly schedules and time-off requests.
• Counsel employees struggling in their roles.
• Organize weekly staff meetings.
• Answer communications from patients and community partners.
• Ensure operational readiness of company laptops, desktops, and phones.
• Interview and train new team members.
• Organize maintenance for office cleanliness and safety.
• Report office progress to senior management.
• Execute established procedures and standards of quality.

Benefits

• Flexible schedule
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED