Office Manager and CSR at HVAC Plumbing company

Propeller Building Services•Shawnee, KS

About The Position

We are seeking a friendly, organized, and motivated Office Manager / Customer Service Representative to join our growing HVAC & Plumbing team. This role is the first point of contact for our customers and plays a critical role in coordinating daily office and field operations.

Requirements

Minimum 5+ years of office management or administrative experience, preferably in a service-based, construction, or trade environment
Proven customer service experience
Strong organizational, multitasking, and communication skills
Comfortable working in a fast-paced environment
Proficient with basic computer systems and data entry

Nice To Haves

Experience with ServiceTitan strongly preferred
HVAC or plumbing office experience preferred, but not required

Responsibilities

Answer incoming calls and schedule service appointments
Proactively contact customers to promote and schedule services
Provide excellent customer service and resolve customer inquiries
Maintain accurate and up-to-date customer records
Dispatch technicians and coordinate daily service schedules
Communicate effectively with technicians and management
Track and manage preventative maintenance memberships and scheduling
Process service requests, invoices, and follow-ups
Enter and manage accounts payable, accounts receivable, and job coding
Coordinate credit card receipts, expense tracking, and documentation
Assist with licensing, permits, applications, renewals, and project tracking
Process weekly payroll, track employee hours and PTO
Maintain employee documentation and personnel records
Assist with employee onboarding, offboarding, training coordination, and benefits administration