Office Lead - NYC

Spotify • New York, NY

211d • $65,327 - $93,324

About The Position

We are looking for an Office Lead to join our Global Workplace Services Team. Our GWS team creates spaces and provides services that bring Spotify's culture and values to life - from designing thoughtful spaces for our employees to thrive, to delivering innovative services that make Spotify a great place to work. GWS covers all aspects and the full life cycle of our buildings and consists of Real Estate, Design & Build, Facility Management, Workplace IT, Business Protection, and Travel. In this role, you will support our Senior Facilities Manager of the Americas region, one of four regions within our Global Facility Management organization. The scope of this role will have a large focus on workplace experience but will also include vendor management, budget analysis and special projects. In order for GWS to deliver these services to our offices and end-users, there is a tight partnership with several internal teams as well as vendors. This role is pivotal in ensuring that the office runs smoothly and efficiently, contributing to a positive and productive work environment.

Requirements

• You have a minimum of 5+ years' experience in hospitality, facilities management, or workplace experience.
• You are excited by delivering innovative and user-relevant solutions.
• You are not afraid of making mistakes to move the business forward.
• You embody the Spotify values: innovative, collaborative, sincere, passionate, playful.
• Knowledge of New York City building codes and regulations to ensure adherence to local ordinances and standards.
• You have the ability to effectively respond to sensitive issues, complex inquiries or complaints from employees with a solution oriented approach and a hospitality mindset.
• You are comfortable engaging with key stakeholders.

Responsibilities

• Champion a culture of belonging by designing and executing initiatives that foster connection, inclusion, and joy in the workplace.
• Create immersive in-office experiences that reflect the company's values and energize employees to do their best work.
• Oversee daily office operations with a focus on comfort, efficiency, and seamless employee support.
• Manage workplace vendors and service partners to ensure a safe, well-maintained, and inspiring environment.
• Use data and employee feedback to continuously iterate on workplace strategies and improve satisfaction and productivity.
• Ensure that we meet the ambitious business needs to deliver great experiences for Spotifiers and guests.
• Supports Sr. Office lead in core week coordination and major events in the NYC office.
• Supports Sr. Office lead with management of Food & Beverage program in NYC office.
• Frequently audit and ensure FM work orders are being resolved and closed in a timely manner.
• Support major NYC optimization project which includes multiple phased moves and space management.
• Coordinate schedule and manage office deliveries and track certificates of insurance.
• Draft and send frequent office wide communications.
• Balance the needs and wants of stakeholders with long term planning to optimize utilization of spaces in both a long term and short term perspective.
• Track, monitor, and report on budget performance, identifying and analyzing variances to ensure financial accuracy and accountability.
• Running monthly, quarterly, and annual forecasting activities.
• Create and manage purchase orders (POs), ensuring alignment with budget allocations and contractual obligations.
• Oversee invoice processing and reconciliation, working closely with Accounts Payable to resolve discrepancies and ensure timely payments.
• Manage all NYC FM-related contracts, including vendor agreements, service contracts, and renewals, ensuring compliance with company policies.
• Partner with Procurement and Legal teams to draft, review, negotiate, and execute service agreements and contract amendments.
• Maintain our centralized tracking system for contract expirations, renewals, and performance metric.

Benefits

• Health insurance
• Six month paid parental leave
• 401(k) retirement plan
• 23 paid days off
• 13 paid flexible holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services