Office Growth Manager (Bi-lingual)

SSG•San Jose, CA

1d•$45,000 - $60,000

About The Position

As an Office Growth Manager , you’ll be a key driver of regional growth and franchise success. Reporting to the Regional Director, this role blends sales, operations, marketing, and customer service to support franchise owners and ensure smooth daily office operations.

Requirements

Bilingual (English & Spanish)
Experience in sales, operations, or administrative leadership
Strong organizational, communication, and multitasking skills
CRM, Microsoft Office, and social media proficiency
Customer-focused mindset with a passion for helping others succeed

Responsibilities

Franchise Sales & Growth: Conduct franchise presentations, manage disclosures, and close a minimum of 2 new franchise agreements per month while maintaining accurate CRM records.
Administration & Compliance: Handle account processing, insurance compliance, records management, and onboarding documentation.
Financial Oversight: Review franchisee statements, collaborate with accounting, and communicate on outstanding balances.
Marketing & Brand Support: Post weekly social media content, support campaigns and events, request reviews, and report engagement metrics.
Customer Service: Manage incoming calls, schedule appointments, support inspections, and provide a professional front-desk experience.
Training & Collaboration: Support franchisee onboarding and training completion while serving as a communication hub across teams.

Benefits

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Generous Paid Time Off (Vacation, Sick, Holiday, Bereavement, FMLA, Parental Leave)
Comprehensive Health, Dental, and Vision Insurance
401(k) with Company Match
Growth and Professional Development Opportunities
Monthly Phone Allowance