Office/FX Coordinator

Metro Fire + Security•Gilbert, AZ

About The Position

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation , kitchen and restaurant systems , fire alarm design, installation and service , backflow prevention devices , full service alarm monitoring , fire pump repair and installation , and underground hydrant repairs and installation , among the many services we offer . Great company culture and room for growth. The coordinator in our Fire Extinguisher (FX) department is Metro Fire’s first point of contact for non-emergency calls. The coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate can multi-task in stressful conditions, have excellent communication skills, and has strong organizational skills, strong interpersonal skills and can work well with minimal oversite.

Requirements

High school diploma/ GED
1+ year prior, relevant work experience, specifically with dispatching
Able to work Monday - Friday, between the hours of 6:00 AM – 5:30 PM, depending on the needs of the department.
Working knowledge of Microsoft Office Suite which includes Outlook, Word, Excel, Teams, etc.
Able to multi-task and prioritize work according to urgency.
Able to work well under pressure.
High precision/detail-oriented
Excellent communication and interpersonal skills
Fast typing with experience in data entry
Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job.
Knowledge of fire systems and tools
Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity
Bilingual – ability to speak Spanish.

Responsibilities

Answer non-emergency calls and document important information through company software
Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments
Call customers to set-up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.)
Enter data into the company system and maintain logs, records of calls, activities, and other required information.
Build out customer contracts and ensure all services required are included in the contract.
Set up new customers in software (Profit Zoom)
Verify all dispatched service tickets and inspection reports are completed, then uploaded to system
Operate and manage a multi-line telephone console system.
Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner.
Follow-up with customers on services needing to be completed semi-annually and annually.
Perform other related duties as assigned or required by the role.