Office Engagement Coordinator - Med Clinic

McClendon Center-posted 7 days ago
$42,900 - $50,500/Yr
Full-time • Entry Level
Washington, DC
101-250 employees
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BASIC FUNCTIONS: The Office Engagement Coordinator will assist the Community Support Specialists (CSS), Psychiatrists and Nurses in working with consumers who are waiting in the lobby for psychiatric appointments. The Office Engagement Coordinator will help consumers by checking the progress of their goals for recovery and assist the CSS in attending psychiatric appointments when a CSS cannot be present. They will also take the lead in handling emergencies, crisis and walk-ins. Much of this work involves engaging consumers prior to psychiatric appointments, forming trusting and respectful relationships, which are both therapeutic and supportive, in the manner to be most helpful for consumers.

  • Meet with all consumers coming in for appointments to specifically review and update consumer profiles, document any changes, update Release of Information Forms, and review medical records and medications to ensure that they are still current.
  • Complete daily rounds of documentation and keep an organized file of records.
  • Assist the CSS in providing ongoing support and assessment of consumers’ progress who come to McClendon Center for nursing and psychiatric appointments by reviewing a consumer’s treatment plan, ensuring that it is active, valid and signed by a Licensed Clinician.
  • Facilitates the development and updating of the service plan and life domains assessment as needed. And communicate back to the assigned CSS.
  • Review Social Determinants of Health Screeners and assist consumers and CSS in locating and utilizing community resources, such as self-help groups and recreational centers.
  • Review Med Clinic Appointments for the following day and determine compliance with QI measures such as Informed Consent for Psychiatric Medications, Abnormal Involuntary Movement Scale, and Monitoring Labs.
  • Assist Doctors and Nurse in ordering and uploading lab test orders and results and communicating results to providers for review.
  • Facilitate care coordination efforts with other providers such as primary care providers and other specialists by confirming appointments, requesting records, and responding to record requests.
  • Assist consumers and CSS in resolving pharmacy, medication refills and prior authorizations requests.
  • Assist consumers in attending appointments by reviewing transportation support options with the consumer and CSS and if needed, assist the consumer in booking transportation via insurance.
  • Assist and supports consumers in crisis situations and emergency situations when they come to McClendon Center.
  • Serves as a backup to the CSS in the event that a CSS is unable to meet with a consumer.
  • Accompany consumers by sitting in psychiatric appointments at the CSA when the consumer’s CSS is unable to attend. And ensuring that the next psych appointment is scheduled.
  • Assist consumers in symptom self-management, monitor consumers’ compliance with medication, and any response, side effects, or medication problems.
  • Assist consumers in accessing health-related services as needed.
  • Provide education, support and consultation to consumers’ families and support systems as appropriate.
  • Communicating all client interaction to the Consumer’s CSS so that we are working with the consumer in a consistent and coordinated way.
  • Document all services provided through proper billing and writing progress notes within the required timeframe.
  • Participate in staff meetings, case conferences and training sessions as appropriate, and work collaboratively with all collateral agencies demonstrating positive interaction.
  • Maintain a billable average for each day worked (3 units per day).
  • Maintain the confidentiality of consumers at all times and operates within the Code of Ethics of the United States Psychiatric Rehabilitation Association.
  • Develop familiarity with JCAHO, Medicaid and Department of Mental Health standards and compliance requirements, and assist as needed in maintaining JCAHO accreditation, Medicaid compliance and DMH.
  • Offer support and coverage to Office Administrator, including facilitating lunch breaks and covering roles in limited manner during absences.
  • May perform other duties as assigned as directed by the Nurse, Medical Director or President & CEO.
  • Ability to coordinate with a multi-disciplinary team within an outpatient mental health agency.
  • A superior communicator, who shares information readily and concisely, listens as well as gives advice, and respects the abilities of others.
  • Knowledge of sound ethical practices and principles related to the care of mental health consumers.
  • Excellent written and verbal communication skills.
  • Excellent computer skills, including operating Microsoft Office Suite programs.
  • Knowledge and ability to navigate an Electronic Medical Record (EMR), including data entry.
  • Ability to relate to adults diagnosed with serious and persistent mental illness, using knowledge of concepts, principles, and theories related to mental health and mental illness.
  • Ability to perform amicably in an environment serving the seriously and persistently mentally ill adult population.
  • Ability to respect and uphold client confidentiality.
  • Ability to exhibit a high level of organizational skills and able to prioritize and multi-task without direct supervision.
  • Bachelor’s Degree in a social science or related field.
  • One (1) to four (4) years of experience in a social services or nonprofit environment. Experience in mental health or a similar agency is highly desired.
  • Possession of a valid driver’s license and operating vehicle on all workdays, with necessary insurance coverage in order to transport consumers.
  • Experience in mental health or a similar agency is highly desired.
  • A competitive starting base salary of $42,900 - $50,500 annually based on relevant work experience (community mental health).
  • Professional support and career development.
  • A package of comprehensive benefits including 100% employer paid health, dental and wellness, AFLAC supplemental benefits, four weeks of combined sick and vacation leave, 403(b) retirement employer contributions, Incentive programs, Tuition stipend, Public Service Loan Forgiveness eligibility, life insurance, EAP (Employee Assistance Program).
  • Company paid holidays.
  • The latest technology and work tools including a laptop and iPhone.
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